COLLECTIONS SPECIALIST

Outsource Accelerator; Pasig; On-site; PHP 260,000 - 360,000; Full time

Job summary

Outsource Accelerator in Manila is seeking a Collector to join our offshore team to recover outstanding balances across a high-volume portfolio of B2B accounts through daily calling and emailing.

You will work with the CommOps team to drive dollar- and volume-based recovery targets in a fast-paced environment and maintain professional, clear CRM documentation. Fresh graduates with strong English communication and 1+ year in collections may apply, including night shift availability.

Qualifications

• Basic computer literacy.
• Familiarity with MS Office (Excel, Outlook, Word).
• Comfortable learning CRM/dialer systems (e.g., Salesforce, dialer platforms).

Responsibilities

• Make outbound collection calls and send collection emails to a high volume of B2B accounts daily.
• Manage and prioritize a large portfolio of past-due accounts to maximize dollars collected and accounts resolved.
• Negotiate payment terms and resolve disputes professionally while maintaining customer relationships.
• Accurately document call outcomes, payment commitments, and account notes in the collections/CRM system.
• Collaborate directly with the CommOps team to escalate high-risk accounts, share account intelligence, and align on collection strategy.
• Meet or exceed daily/weekly/monthly targets for calls made, dollars collected, and accounts resolved.
• Maintain a professional, confident, and neutral tone across all customer interactions.

Skills

Basic computer literacy

MS Office familiarity

CRM/dialer systems familiarity

Tools

Salesforce

Dialer platforms

Job description

We are looking for a results-driven Collector to join our offshore team in Manila. This role is responsible for recovering outstanding balances across a high volume of B2B accounts through daily calling and emailing. You will work closely with our Commercial Operations (CommOps) team to drive dollar- and volume-based recovery targets in a fast-paced, high-accountability environment.

Key Responsibilities

• Make outbound collection calls and send collection emails to a high volume of B2B accounts daily.
• Manage and prioritize a large portfolio of past-due accounts to maximize dollars collected and accounts resolved.
• Negotiate payment terms and resolve disputes professionally while maintaining customer relationships.
• Accurately document call outcomes, payment commitments, and account notes in the collections/CRM system.
• Collaborate directly with the CommOps team to escalate high-risk accounts, share account intelligence, and align on collection strategy.
• Meet or exceed daily/weekly/monthly targets for calls made, dollars collected, and accounts resolved.
• Maintain a professional, confident, and neutral tone across all customer interactions.

Qualifications

Technical Skills

• Basic computer literacy.
• Familiarity with MS Office (Excel, Outlook, Word).
• Comfortable learning CRM/dialer systems (e.g., Salesforce, dialer platforms) — confirm specific tools used.

Communication Skills

• Confident, clear, and neutral spoken and written English.
• Strong negotiation ability, particularly in a B2B context.

Experience

• 1+ year in collections, telesales, or a B2B call center environment preferred.
• Fresh graduates with strong English communication skills may be considered.

Work Arragement

• Onsite
• Willingness to work shifting schedules, including night shifts, based on business needs.
• 20-30 outbound calls per day (volume-dependent, blended dialer environment).