Collections Specialist - Auto & Consumer Loans (Angeles)

TapTalent.ai; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

TapTalent.ai is seeking a detail-oriented Collections Specialist in Angeles (Clark), Pampanga, Philippines. This on-site role focuses on managing accounts receivable, contacting customers to secure payments, and maintaining accurate payment histories.

Ideal candidates bring 2 years in auto or consumer loans collections and a proactive, problem-solving mindset with strong communication and tech skills. BPO experience is welcome, with a willingness to learn and grow within the team.

Qualifications

• Excellent communication and interpersonal skills to connect with customers and handle challenging situations with ease.
• Ability to think on your feet and provide solutions that leave customers satisfied.
• Proficiency in using computerized systems and software for tracking and information gathering.
• Strong organizational skills and a keen eye for detail to maintain accurate records.
• 2 years of experience in auto collections and consumer loans collections is preferred; willingness to learn is essential.

Responsibilities

• Engage with Customers: Make routine calls to customers, turning each interaction into a positive experience while securing payments for goods or services.
• Handle with Care: Identify calls that need special attention or customized responses and escalate them to the right team members.
• Tech-Savvy Solutions: Use our advanced computerized system to track accounts, gather information, and troubleshoot issues efficiently.
• Record Keeping: Keep meticulous records of customer payment histories and account statuses, ensuring accuracy and thoroughness.

Skills

Communication

Problem solving

Tech proficiency

Detail orientation

Education

College Undergraduate

Tools

CRM software

Job description

TapTalent.ai is seeking a detail-oriented Collections Specialist in Angeles (Clark), Pampanga, Philippines. This on-site role focuses on managing accounts receivable, contacting customers to secure payments, and maintaining accurate payment histories.

Ideal candidates bring 2 years in auto or consumer loans collections and a proactive, problem-solving mindset with strong communication and tech skills. BPO experience is welcome, with a willingness to learn and grow within the team.