Collections Specialist, Associate - EMEA

SolarWinds; Manila; On-site; PHP 350,000 - 650,000; Full time

Job summary

SolarWinds in Manila seeks a Collections Specialist, Associate to manage a portfolio of accounts receivable and drive daily collections activities. You will interface with internal and external customers to resolve payment delays and disputes, ensuring timely cash flow.

The ideal candidate has 1+ year in collections or AR, strong communication, and solid Excel/Outlook skills, with a team-oriented approach and ability to adapt to a fast-paced environment.

Qualifications

• 1+ years of demonstrated experience managing a collections or accounts receivable portfolio.
• Strong written and verbal communication skills.
• Proficient with Microsoft Excel, Word, and Outlook.
• Ability to work as part of a team and meet deadlines.
• Flexible schedule when required and attention to detail.

Responsibilities

• Manage a portfolio of assigned accounts receivable.
• Identify and resolve issues delaying payments to expedite cash collections.
• Meet or exceed assigned collection targets.
• Research and resolve unapplied payments and customer disputes.
• Maintain timely follow-up and update AR collection notes.

Skills

Accounts receivable

Communication

Attention to detail

Excel

Word

Outlook

Team player

Time management

Tools

NetSuite

SalesForce

Great Plains

Job description

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

SUMMARY OF ROLE

The Collections Specialist, Associate is responsible for managing a portfolio of assigned accounts and fordaily collections activities. This includes working with internal and external customers to proactivelyidentify and resolve problems that might delay payment of accounts to expedite cash collections.Employee has some knowledge of routines and procedures in order to carry out different tasks whichmight involve numerous steps. Assignments provided include general expectations, deadlines and
priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned)

• Responsible for managing a portfolio of assigned accounts receivables accounts
• Tasked with identifying and resolving problems that might delay payment of accounts receivablecash collection and/or affect customer satisfaction
• Tasked with meeting and/or exceeding assigned collection targets
• Research, identify and resolve unapplied payments
• Review contracts, orders and invoices to reconcile and resolve customer disputes
• Responsible for timely follow-up and regular updates to accounts receivable collection notes
• Some reports as determined by management

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• 1+ years of demonstrated experience managing a collections or an accounts receivable portfolio
• Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem-solving and decision-making
• Strong Written and verbal communication skills required
• A strong attention to detail and the ability to complete job duties with a high degree of accuracy
• Excellent customer service skills required, including the ability to respond calmly and makerational decisions in stressful situations
• Familiar with Microsoft Excel, Word, and Outlook
• Flexibility in work schedule when required
• Must be able to work as part of a team with peers and leadership within the organization.
• Exposure to NetSuite, SalesForce, Great Plains, etc. preferred

COMPETENCIES

• Self-management

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice