Collections Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 357,000 - 580,000; Full time

Job summary

Hammerjack Pty Ltd in Ortigas, Philippines is seeking a Collections Specialist to support US Government Services programs. You will manage cost-share and deductible collections after insurance reimbursements and perform proactive member outreach to secure payments.

The role requires meticulous financial reconciliation, strict HIPAA and PCI compliance, and collaboration with cross-functional teams including Operations, Carrier Billing, and US AR.

Qualifications

• Minimum 2+ years in Collections, AR, or Billing
• Bachelor's degree (4 years)
• Proficiency in MS Office; familiarity with PCI/NACHA or US medical billing a strong plus
• Strong attention to detail and problem-solving under tight timelines
• Fluent written and spoken English; knowledge of Japanese is an advantage

Responsibilities

• Review reimbursements and identify outstanding balances
• Initiate calls or send secure payment links
• Record interactions in databases and follow-up timelines
• Answer collection-related calls and emails
• Ensure HIPAA and PCI compliance
• Collaborate with Operations, Carrier Billing, and US AR teams

Skills

MS Office

HIPAA compliance

PCI compliance

Financial reconciliation

Attention to detail

English proficiency

Japanese language

Education

Bachelor's degree

Tools

PayTrace

Job description

Role Overview

The Collections Specialist will support the US Government Services programs. This role focuses on processing and collecting cost-share and deductible amounts owed by members after insurance reimbursements. The ideal candidate will handle member outreach, track payment activities, ensure regulatory compliance, and apply established cost-recovery protocols.

Candidate Qualifications

• Experience: Minimum of 2+ years of experience in Collections, Accounts Receivable, or Billing (preferably within healthcare or financial sectors).
• Education: A Graduate of bachelor's degree (4 years course)
• Technical & Compliance Skills: Proficient in MS Office (Excel, Word, Outlook). Familiarity with PCI/NACHA regulations or US medical billing/administration is a strong plus.
• Core Competencies: Strong attention to detail, financial reconciliation skills, proactive problem-solving, and ability to work under tight timelines.
• Language: Fluent in written and spoken English. Knowledgeable in Japanese language is an advantage.

Key Responsibilities

• Collections & Outreach: Review reimbursement breakdowns, identify outstanding member balances, and initiate calls or send secure payment links (via PayTrace).
• Case Tracking & Documentation: Record and track all member interactions in designated databases, following standard follow-up timelines and protocols.
• Customer Support: Answer incoming collection-related calls and emails to assist members with payment settlements.
• Compliance: Maintain strict adherence to HIPAA and PCI standards to protect sensitive health and financial data.
• Team Collaboration: Work closely with cross-functional teams (Operations Managers, Carrier Billing, and US AR teams) and participate in process-improvement initiatives.

Work Arrangement

• 5 days onsite; office is located in Ortigas, Philippines
• Morning Shift (subject to change depending on operational need)