Collections Associate

AIA; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

MediCard Phils., Inc. is a leading health maintenance organization in the Philippines, focusing on service-oriented care.

The Collections Assistant will support timely payments from clients and healthcare providers, coordinating with internal teams, clients, and payers to manage outstanding balances. Key duties include proactive payment follow-ups, account reconciliation, accurate documentation, and assisting in negotiating payment plans.

Qualifications

• Bachelor's degree in Accounting, Finance or related field.
• Experience in collections, customer service, or healthcare is a plus.
• Proficient in accounting software and MS Office (Excel/Word).
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Proactively contact clients and providers to follow up on overdue invoices.
• Reconciling accounts receivable and resolve discrepancies.
• Accurately record collections activities and payment statuses.
• Negotiate payment plans and settlements in line with policy.
• Address inquiries regarding accounts, payments and balances.
• Prepare regular collections reports for the Collections Lead.
• Collaborate with Billing, Finance and other teams to ensure accurate invoicing.
• Ensure compliance with company policies and healthcare regulations.
• Support audits with required collections documentation.
• Suggest improvements to collections procedures.

Skills

Communication

Negotiation

Attention to detail

Multitasking

Persistence

Teamwork

Education

Bachelor's degree in Accounting, Finance or related field

Tools

Accounting software

Microsoft Office (Excel, Word)

Job description

Job Description:

MediCard Phils., Inc. is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Collections Assistant supports the collections process, helping to ensure timely payment from clients and healthcare providers. This role involves coordinating with internal teams, clients, and payers to manage outstanding balances and follow up on unpaid invoices. The Collections Assistant also assists in resolving payment discrepancies, maintaining accurate records, and supporting the Collections Lead in optimizing the collection efforts. Attention to detail, persistence, and strong communication skills are critical to the success of this role.

DUTIES & RESPONSIBILITIES

• Payment Follow-up: Proactively contact clients and healthcare providers to follow up on overdue invoices and ensure timely payments.
• Account Reconciliation: Assist in reconciling accounts receivable, identifying discrepancies, and working with the relevant parties to resolve them.
• Documentation: Accurately record and maintain detailed records of collections activities, communications, and payment statuses.
• Payment Plans: Assist in negotiating payment plans or settlements with clients facing financial difficulties, ensuring compliance with company policies.
• Customer Support: Address and resolve inquiries from clients regarding their accounts, payments, and outstanding balances.
• Reporting: Prepare regular collections reports for the Collections Lead, highlighting aged accounts, collection progress, and any issues encountered.
• Collaboration: Work closely with the Billing team, finance department, and other relevant teams to ensure accurate invoicing and efficient collection processes.
• Compliance: Ensure all collections activities comply with company policies, contractual agreements, and healthcare regulations.
• Assistance in Audits: Support internal and external audits by providing necessary collections documentation and records.
• Process Improvement: Provide feedback and suggestions to improve collections procedures and efficiency.

MINIMUM QUALIFICATIONS

• Education – Bachelors degree in Accounting, Finance or any related course
• Experience – Previous experience in collections, customer service, or healthcare is a plus.
• Technical / functional skills:
  • 1. Basic knowledge of collections processes and accounts receivable management.
  • 2. Proficiency in accounting or collections software and Microsoft Office Suite (Excel, Word).
  • 3. Strong communication and negotiation skills.
  • 4. Attention to detail and ability to manage multiple accounts simultaneously.
  • 5. Persistence and problem-solving skills.
• Ability to work well in a team environment.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.