Collections Specialist

Peak Outsourcing; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Peak Outsourcing is seeking a Collections Specialist in Makati to recover past-due payments from insurance carriers. You will send collection letters, follow up with adjusters, verify insurance details for accuracy, and manage Workers’ Compensation accounts.

The role requires strong communication, problem-solving, and the ability to work independently or as part of a team in a fast-paced environment.

Qualifications

• At least 1 year of customer service experience (collections) or related field.
• Bachelor’s degree or graduate of a 4-year related course.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a focus on creative solutions.
• Able to stay calm and courteous under pressure.
• Ability to work independently as well as in a team.

Responsibilities

• Daily contact with carrier and defense firms to collect past-due payments.
• Send letters and follow up with adjusters to collect overdue payments.
• Review files (C&R, F&A, and S&A) and negotiate with claims examiners and defense firms.
• Re-submit bills to carriers and verify insurance information.
• E-file documents with WCAB and handle some litigation.
• Stay up-to-date on product knowledge, policies, and industry developments.

Skills

Customer service

Communication

Problem solving

Teamwork

Independence

Education

Bachelor’s Degree or related 4-year course

Job description

Makati, National Capital Region, Philippines

6 - 50 Months

Full Time

Job Description

The Collections Specialist is responsible for recovering past-due payments from insurance carriers. Duties include sending collection letters, following up with adjusters, verifying insurance details for accuracy, and managing Workers’ Compensation accounts. The department focuses on collecting overdue payments from insurance carriers.

Responsibilities:

• Responsible for daily contact with all carrier and defense firms. Duties include collecting past due payments from Insurance carriers.
• He/She will need to send letters, follow up with adjusters to attempt to collect past due payments.
• Reviewing files and documents ( C&R, F&A and S&A). Resolution of bills by negotiating accounts with claims examiners and Defense firms. Re-submissions of bills to carriers.
• Other tasks include verifying Insurance information to assure we have the correct insurance information.
• E-filing documents with the WCAB. Some litigation.
• Stay up-to-date on product knowledge, company policies, and industry developments to better assist customers.

Qualifications:

• At least 1 year experience in customer service (Collections) or a related field preferred.
• Must have a Bachelor’s Degree or graduate of any 4 year related course
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a focus on finding creative solutions.
• Ability to remain calm and courteous under pressure.
• Ability to work independently as well as part of a team

Job Snapshot

Updated Date

08-Jun-2026

Job ID

JOB_139

Department

Operations

Location

Location Makati, National Capital Region, Philippines