Insurance Collections Specialist - Carrier Accounts

Peak Outsourcing; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Peak Outsourcing is seeking a Collections Specialist in Makati to recover past-due payments from insurance carriers. You will send collection letters, follow up with adjusters, verify insurance details for accuracy, and manage Workers’ Compensation accounts.

The role requires strong communication, problem-solving, and the ability to work independently or as part of a team in a fast-paced environment.

Qualifications

• At least 1 year of customer service experience (collections) or related field.
• Bachelor’s degree or graduate of a 4-year related course.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a focus on creative solutions.
• Able to stay calm and courteous under pressure.
• Ability to work independently as well as in a team.

Responsibilities

• Daily contact with carrier and defense firms to collect past-due payments.
• Send letters and follow up with adjusters to collect overdue payments.
• Review files (C&R, F&A, and S&A) and negotiate with claims examiners and defense firms.
• Re-submit bills to carriers and verify insurance information.
• E-file documents with WCAB and handle some litigation.
• Stay up-to-date on product knowledge, policies, and industry developments.

Skills

Customer service

Communication

Problem solving

Teamwork

Independence

Education

Bachelor’s Degree or related 4-year course

Job description

Peak Outsourcing is seeking a Collections Specialist in Makati to recover past-due payments from insurance carriers. You will send collection letters, follow up with adjusters, verify insurance details for accuracy, and manage Workers’ Compensation accounts.

The role requires strong communication, problem-solving, and the ability to work independently or as part of a team in a fast-paced environment.