Collections Representative

Med-Metrix; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Med-Metrix invites applications for a Collections Representative in Manila, Philippines to support debt recovery for clients. You will contact debtors to arrange payments or settlements, aiming to meet weekly goals while maintaining HIPAA compliance and privacy standards.

The role requires assertiveness, strong communication, and the ability to manage a high volume of patient accounts with accuracy and integrity.

Qualifications

• High School Diploma or equivalent; Associate’s Degree preferred.
• Motivated by weekly goals and monthly quotas.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication abilities.
• Sound judgment and problem-solving skills.
• High integrity and dependability with a sense of urgency and results orientation.
• Excellent written and verbal communication skills.

Responsibilities

• Initiate collection calls daily.
• Arrange payments of outstanding balances.
• Set up payment plans for partial repayments.
• Send correspondence regarding delinquent accounts.
• Provide daily/weekly updates to management.
• Coordinate with health insurance carriers as needed.
• Manage a large volume of patient accounts per week.
• Coordinate with legal for skip tracing, asset location, and garnishments.
• Other duties as assigned.
• Comply with HIPAA standards and information security policies.

Skills

Interpersonal skills

Communication

Problem solving

Judgment

Urgency & results

Education

High School Diploma

Associate’s Degree preferred

Tools

Microsoft Office Suite

Job description

Job Purpose

The Collections Representative supports our Collections department in its debt recovery process by contacting debtors to make payment arrangements or determine settlements on behalf of our clients. Must be assertive in pursuing payments in a professional manner and in accordance with FDCPA guidelines.

Duties and Responsibilities

• Initiate collection calls daily
• Arrange payments of outstanding balances
• Set up payment plans for parties unable to repay their debt in full
• Send correspondence regarding delinquent accounts
• Provide daily/weekly updates to management
• Contact health insurance carriers
• Manage a large volume of patient accounts per week
• Coordinate with the legal department on skip tracing, asset location, and garnishments
• Other duties as assigned
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• High School Diploma or equivalent required, Associate’s Degree preferred
• Motivated by weekly goals and monthly quotas
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required

Working Conditions

• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.