Collections & Recovery Specialist — Day Shift (AU hours)

Ezysc; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Onsite in Ortigas

Australian business hours (Mon–Fri)

Job summary

Ezysc is seeking a Collections Officer for a full-time onsite position in Ortigas (near Robinsons Galleria). You will manage overdue customer accounts, negotiate repayment arrangements, and support responsible debt recovery practices while maintaining a customer-focused approach.

The role involves communicating with customers to arrange repayments, assessing hardship applications, coordinating with external service providers, and keeping accurate records of all collection activities in company

Qualifications

• Previous experience in collections, credit control, or customer account management in financial services or lending environments.
• Strong communication and negotiation skills for sensitive conversations and repayment solutions.
• Good understanding of collections processes and regulatory requirements including Debt Collection Guidelines, NCCP obligations, and privacy legislation.
• Ability to manage multiple accounts and interactions while maintaining documentation and meeting targets.
• Strong organization and time management with attention to detail in system updates.

Responsibilities

• Manage inbound and outbound communications with customers regarding overdue accounts and repayment obligations.
• Negotiate compliant repayment arrangements with customers.
• Assess and process financial hardship applications per policy and regulatory guidelines.
• Liaise with external service providers and agents to support location and collections activities.
• Maintain accurate records of customer communications, payments, and collection activities in internal systems.
• Ensure all collections activities comply with applicable legislation including Debt Collection Guidelines, NCCP obligations, and Privacy Act obligations.
• Provide administrative support to the broader Collections team.

Job description

Ezysc is seeking a Collections Officer for a full-time onsite position in Ortigas (near Robinsons Galleria). You will manage overdue customer accounts, negotiate repayment arrangements, and support responsible debt recovery practices while maintaining a customer-focused approach.

The role involves communicating with customers to arrange repayments, assessing hardship applications, coordinating with external service providers, and keeping accurate records of all collection activities in company