Collections QA Auditor: Drive Compliance & Process Improvement

Chinabank PH; Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

China Banking Corporation (Chinabank) in Makati is seeking a Quality Assurance Officer for Collections to join a full-time, on-site team. The role focuses on reviewing collection activities, auditing accounts, and improving processes to ensure regulatory and internal standard adherence.

You will contribute to training and a strong control environment. The position emphasizes collaboration with collections and management, data analysis, and proactive risk identification in a bank operations

Qualifications

• Candidates should possess strong Quality Assurance and Quality Control skills to evaluate collection processes, monitor compliance, and ensure consistent service standards.
• Candidates should possess Quality Management and Quality Auditing skills to design and conduct audits, analyze outcomes, and support continuous improvement initiatives.
• Candidates should possess solid Analytical Skills to interpret data, identify trends and root causes, and generate actionable insights for performance and risk management.
• Relevant experience in collections, credit risk, or banking operations, preferably in a financial services environment.
• Knowledge of regulatory and compliance requirements related to collections and consumer protection in the Philippines.
• Strong communication and documentation skills, with the ability to present findings and collaborate effectively with cross-functional teams.
• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field is preferred.
• Attention to detail, integrity, and a proactive approach to problem-solving and process improvement.

Responsibilities

• Review and monitor collection activities to ensure compliance with internal policies.
• Conduct audits of collection accounts and monitor calls and documentation.
• Identify process gaps and recommend corrective actions.
• Prepare quality reports and metrics for management.
• Coordinate with collection teams and management to address findings.
• Support training to enhance compliance and performance.
• Help develop and refine QA frameworks for collections.
• Identify risks and support root-cause analysis.

Skills

Quality Assurance

Quality Control

Quality Auditing

Analytical skills

Collection domain experience

Regulatory knowledge (Philippines)

Communication skills

Documentation skills

Education

Bachelor’s degree in Business/Finance/Accounting/Economics

Job description

China Banking Corporation (Chinabank) in Makati is seeking a Quality Assurance Officer for Collections to join a full-time, on-site team. The role focuses on reviewing collection activities, auditing accounts, and improving processes to ensure regulatory and internal standard adherence.

You will contribute to training and a strong control environment. The position emphasizes collaboration with collections and management, data analysis, and proactive risk identification in a bank operations