Senior Collections QC & Compliance Specialist

Metrobank; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metrobank is seeking a Sr. Collections Quality Control Specialist to design, review, and monitor Day-2 quality tests within Collections and Recoveries. The role focuses on maintaining audit readiness, coordinating with internal/external parties, and driving accuracy across collection processes.

The successful candidate will develop QC scripts, supervise call monitoring, and generate reports to support complaint resolution and operational risk control.

Qualifications

• Bachelor’s degree holder; preferably graduate of a business course or Statistics.
• Has at least 2 years of experience in Quality Control or in Audit position from a financial institution particularly in a credit card company.
• Experience in creating Day-2 review test scripts, procedures manual, framework and implementing audit procedures.
• Strong working knowledge of MS Word, Excel, and PowerPoint. Numerical skills to calibrate and measure impact of issues and findings.

Responsibilities

• Develops and reviews quality control tests scripts for Collections and Recoveries, including detailed action steps to be followed for each failure.
• Conducts Day-2 reviews and accuracy checks on the different collection processes in compliance with approved policies and procedures and quality standards.
• Assists during audit reviews from internal and external parties; ensures division is audit-ready.
• Performs random checking on call monitoring process done by Collection Officers.
• Assists in handling the division’s centralized complaints database, reviews assessment/investigation, prepares letters and performs call-outs to clients.

Education

Bachelor’s degree

Statistics

Tools

MS Word

Excel

PowerPoint

Job description

Metrobank is seeking a Sr. Collections Quality Control Specialist to design, review, and monitor Day-2 quality tests within Collections and Recoveries. The role focuses on maintaining audit readiness, coordinating with internal/external parties, and driving accuracy across collection processes.

The successful candidate will develop QC scripts, supervise call monitoring, and generate reports to support complaint resolution and operational risk control.