Quality Assurance Officer for Collections

Chinabank PH; Makati; On-site; PHP 500,000 - 900,000; Full time

Job summary

China Banking Corporation (Chinabank) in Makati is seeking a Quality Assurance Officer for Collections to join a full-time, on-site team. The role focuses on reviewing collection activities, auditing accounts, and improving processes to ensure regulatory and internal standard adherence.

You will contribute to training and a strong control environment. The position emphasizes collaboration with collections and management, data analysis, and proactive risk identification in a bank operations

Qualifications

• Candidates should possess strong Quality Assurance and Quality Control skills to evaluate collection processes, monitor compliance, and ensure consistent service standards.
• Candidates should possess Quality Management and Quality Auditing skills to design and conduct audits, analyze outcomes, and support continuous improvement initiatives.
• Candidates should possess solid Analytical Skills to interpret data, identify trends and root causes, and generate actionable insights for performance and risk management.
• Relevant experience in collections, credit risk, or banking operations, preferably in a financial services environment.
• Knowledge of regulatory and compliance requirements related to collections and consumer protection in the Philippines.
• Strong communication and documentation skills, with the ability to present findings and collaborate effectively with cross-functional teams.
• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field is preferred.
• Attention to detail, integrity, and a proactive approach to problem-solving and process improvement.

Responsibilities

• Review and monitor collection activities to ensure compliance with internal policies.
• Conduct audits of collection accounts and monitor calls and documentation.
• Identify process gaps and recommend corrective actions.
• Prepare quality reports and metrics for management.
• Coordinate with collection teams and management to address findings.
• Support training to enhance compliance and performance.
• Help develop and refine QA frameworks for collections.
• Identify risks and support root-cause analysis.

Skills

Quality Assurance

Quality Control

Quality Auditing

Analytical skills

Collection domain experience

Regulatory knowledge (Philippines)

Communication skills

Documentation skills

Education

Bachelor’s degree in Business/Finance/Accounting/Economics

Job description

Company Description

China Banking Corporation (Chinabank), established in 1920, is one of the top private universal banks in the Philippines and a member of the SM Group, one of the country’s largest conglomerates. The bank offers a full range of products and services for corporate and retail customers, complemented by thrift banking, investment banking, insurance brokerage, and bancassurance through its subsidiaries and affiliates. Recognized as the 2023 Employer of the Year by the People Management Association of the Philippines and ranked among the top three employers in banking and financial services by Prosple’s Top 100 Employers for Fresh Graduates in 2024, Chinabank is committed to being an equal opportunity employer. The organization upholds fair labor practices and human rights, provides competitive benefits and meaningful development programs, and fosters a safe, inclusive environment where diverse perspectives are valued. Chinabank emphasizes collaboration, integrity, and customer-centricity, and welcomes individuals who are passionate about excellence and service.

Role Description

The Quality Assurance Officer for Collections is a full-time, on-site role based in Makati. This role is responsible for reviewing and monitoring collection activities and processes to ensure adherence to internal policies, regulatory requirements, and quality standards. The Quality Assurance Officer conducts regular audits of collection accounts, call monitoring, and documentation, identifies process gaps, and recommends corrective actions and continuous improvement initiatives. The role includes preparing quality reports and metrics, coordinating with collection teams and management to address findings, and supporting training efforts to enhance compliance and performance. The officer also helps maintain a strong control environment by proactively identifying risks, supporting root-cause analysis, and contributing to the development and refinement of quality assurance frameworks for collections.

Qualifications

• Candidates should possess strong Quality Assurance and Quality Control skills to evaluate collection processes, monitor compliance, and ensure consistent service standards.
• Candidates should possess Quality Management and Quality Auditing skills to design and conduct audits, analyze outcomes, and support continuous improvement initiatives.
• Candidates should possess solid Analytical Skills to interpret data, identify trends and root causes, and generate actionable insights for performance and risk management.
• Relevant experience in collections, credit risk, or banking operations, preferably in a financial services environment.
• Knowledge of regulatory and compliance requirements related to collections and consumer protection in the Philippines.
• Strong communication and documentation skills, with the ability to present findings and collaborate effectively with cross-functional teams.
• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field is preferred.
• Attention to detail, integrity, and a proactive approach to problem-solving and process improvement.