Collections QA & Compliance Specialist

Metrobank; Pasay; On-site; PHP 350,000 - 550,000; Full time

Job summary

Metrobank is seeking a Collections Quality Control Specialist to join the Consumer Business Sector in Metropark, Pasay. You will conduct Day-2 QA reviews on collection processes, assist in internal audits, and ensure timely reporting of errors for prompt resolution.

Responsibilities include monitoring call quality, maintaining the Centralized Complaint System, producing daily and monthly reports, and recommending improvements to enhance accuracy, efficiency, and customer satisfaction within the

Qualifications

• Bachelor’s degree holder; preferably graduate of business course.
• At least 2 years of experience in Collections; preferably handling self-assessment tests or quality assurance and training.
• Knowledge on collection system and policies/procedures is an advantage.

Responsibilities

• Conducts Day-2 reviews and accuracy checks on collection processes per policies and standards.
• Assists in performing QA test procedures and internal audits for all units and collection agencies.
• Performs random checks on the call monitoring process.
• Updates self and others on new policies and processes.
• Manages the Centralized Complaint System and coordinates resolutions with relevant units.

Skills

Quality assurance

QA testing

Call monitoring

Reporting

Education

Bachelor’s degree in Business

Tools

Call monitoring system

Centralized Complaint System

Job description

Metrobank is seeking a Collections Quality Control Specialist to join the Consumer Business Sector in Metropark, Pasay. You will conduct Day-2 QA reviews on collection processes, assist in internal audits, and ensure timely reporting of errors for prompt resolution.

Responsibilities include monitoring call quality, maintaining the Centralized Complaint System, producing daily and monthly reports, and recommending improvements to enhance accuracy, efficiency, and customer satisfaction within the