Customer Service Admin | B2B (Remote)

OutsourcedIn; Metro Manila; Remote; PHP 749,000 - 1,123,000; Full time

Benefits offered by this job

Remote work

Job summary

OutsourcedIn seeks an experienced Customer Service Admin to support an Australia-based B2B client remotely. You will manage customer inquiries, process orders, and assist with accounts and collections while ensuring accurate records in CRM/ERP systems.

The role requires excellent communication, high attention to detail, and the ability to work across sales, logistics, and finance teams in a fast-paced environment.

Qualifications

• 2-5 years customer service or admin experience supporting Australia B2B clients (mandatory)
• Excellent verbal and written communication skills
• Confident handling escalations and difficult enquiries
• Familiar working with CRM/ERP platforms and Microsoft Office
• Strong organisational skills and ability to prioritise
• Ability to multitask and follow up proactively
• High accuracy in data entry and documentation

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat for AU B2B clients
• Process orders, quotes, and service tickets with accuracy
• Support accounts & collections tasks including invoice clarifications
• Coordinate with sales, operations, and logistics for timely updates
• Maintain organised digital files and follow internal SOPs for compliance

Skills

Customer service

Admin support

CRM/ERP

Microsoft Office

Communication skills

Time management

Data entry

Tools

CRM/ERP platforms

Job description

About the job Customer Service Admin | B2B (Remote)

Customer Service Admin | B2B (Remote)

Remote | Full-Time | AU Client | B2B Accounts Receivable & Collections

About the Role

We are seeking an experienced Customer Service & Administration Officer to provide end-to-end support across client communication, order management, accounts assistance, and general business administration.

This role supports an Australian company and requires excellent customer service capability, clear communication, and strong attention to detail. The ideal candidate understands B2B operations, thrives in high-volume environments, and has experience supporting sales, finance, logistics, or service delivery teams.

Key Responsibilities

Customer Service & Client Support

Manage inbound customer enquiries via phone, email, and chat.

Provide fast, professional responses regarding orders, invoices, deliveries, service status, ETAs, and account information.

Build strong relationships with B2B clients for service quality, retention, and trust-building.

Resolve customer concerns, elevate when necessary, and ensure full case follow-through.

Order Processing & Administration

Enter and manage sales orders, purchase orders, job requests, or service tickets.

Coordinate with operations and logistics teams for dispatch updates, tracking, ETAs, and delivery confirmations.

Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required.

Maintain accurate records in CRM, ERP, or accounting platforms (Xero, MYOB, Netsuite, or similar).

Accounts & Collections Support

Assist the Collections Agent with account enquiries and invoice clarifications.

Support invoice re-sends, statement sharing, documentation, dispute admin, and payment arrangement records.

Monitor new orders for outstanding balances or credit concerns.

Provide administrative support for dispute resolution and payment plan paperwork.

Business Support & Coordination

Liaise with sales teams, operations, warehouse partners, drivers, service technicians, or freight contacts.

Track and update work orders, scheduled jobs, or service delivery movements.

Share proactive client updates on delays, ETAs, job progress, or account status.

Maintain organised digital files and follow internal SOPs for compliance and audit support.

Required Experience & Skills

2-5 years customer service or admin experience supporting Australia B2B clients (mandatory)

Excellent verbal and written communication skills

Confident handling escalations and difficult enquiries

Familiar working with CRM/ERP platforms and Microsoft Office

Strong organisational skills and ability to prioritise

Ability to multitask and follow up proactively

High accuracy in data entry and documentation

Preferred (Not Essential)

Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service-based businesses

Basic understanding of accounts receivable processes (statements, invoicing support, overdue clarifications)

Familiar with freight/courier dispatch tracking portals or delivery coordination systems

100% work-from-home, fully remote setup

Full-time, long-term and stable engagement

High-volume, structured daily workload

Internal support across finance, sales, and operations teams

Career growth into senior administrative, client account support, or operations roles