Collections Officer - Financial Services | Onsite | Dayshift

GBSS; Taguig; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Comprehensive Healthcare (HMO + depend

Leave credits

Wellness initiatives & bonuses

Job summary

GBSS in Manila is seeking a seasoned Collections Officer to manage a diverse portfolio of Home, Car, Unsecured, and Asset Finance accounts. You will engage customers via calls and emails to negotiate realistic repayment plans while delivering top-tier service and meeting portfolio targets.

The role emphasizes identifying hardship cases, applying appropriate recovery steps, and ensuring compliance in all interactions, with a culture that values growth, collaboration, and practical, customer-first

Qualifications

• 3+ years of experience in collections (secured or unsecured) or similar
• Solid understanding of AU collections regulations (NCCP, Privacy Act, Debt Guidelines)
• Strong negotiation and analytical problem-solving with a customer-first approach
• Target-driven, adaptable, and collaborative team player

Responsibilities

• Customer Support & Solutions: Handle inbound/outbound calls and emails to assess finances and negotiate repayment plans.
• Portfolio Management: Maintain low arrears and losses by managing delinquent and written-off accounts.
• Hardship & Recovery: Identify hardship cases, perform skip tracing, and oversee recovery when needed.
• Regulatory Compliance: Perform duties in strict alignment with industry regulations and service standards

Skills

Negotiation

Analytical thinking

Customer service

Job description

Are you a seasoned Collections professional looking for a workplace where your hard work is actually valued? At GBSS, we’re hiring a driven Collections Officer to manage a diverse portfolio of Home, Car, Unsecured, and Asset Finance accounts.

In this role, you’ll connect directly with customers, navigate hardship cases, and craft win-win repayment solutions—all while delivering top-tier service and hitting portfolio targets.

Who We Are

At GBSS, we’re not your average BPO—we believe work should be fulfilling, not draining. We’re all about empowering you to grow, learn, and thrive in a culture that’s supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let’s make things happen! Grow with GBSS, where your potential meets opportunity.

What You’ll Do

• Customer Support & Solutions: Manage inbound and outbound calls/emails to assess customer finances and negotiate realistic, supportive repayment plans.

• Portfolio Management: Keep arrears and losses low by managing delinquent and written-off accounts.

• Hardship & Recovery: Identify financial hardship cases early, conduct skip tracing, and oversee recovery or enforcement actions when necessary.

• Regulatory Compliance: Perform all duties in strict alignment with industry regulations and service standards.

What You Bring

• Experience: 3+ years in collections (secured or unsecured lending).

• Industry Know-How: Solid understanding of AU collections regulations (NCCP, Privacy Act, Debt Guidelines).

• Core Skills: Strong negotiation, sharp analytical problem-solving, and a customer-first communication style.

• Mindset: Target-driven, adaptable, and comfortable working both independently and with a collaborative team.

What’s in It for You?

• Comprehensive Healthcare: HMO coverage plus free dependent.

• Leave Credits: Enjoy leave credits.

• Perks & Culture: Access to wellness initiatives, client-specific bonuses, and a supportive environment.