Collections Legal Operations Lead

Globe Telecom, Inc.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Career growth opportunities

Competitive compensation and benefits

Collaborative team

Job summary

Globe Telecom, Inc. in Metro Manila is seeking a senior leader to build and lead a high-performing Legal Operations Team focused on collections through litigation, including small claims filings.

You will manage external agencies, ensure compliance with local laws, and develop strategies to improve collections success while coordinating with internal teams and courts. The role requires deep experience in collections and litigation, strong leadership, and ability to drive process improvements in

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in Collections and/or Litigation.
• Strong leadership and coaching skills.
• Experience with project management is a plus.
• Experience in FinTech and BNPL is a plus.
• Licensed lawyer is a plus.

Responsibilities

• Build and lead a high-performing Legal Operations Team focused on collections through litigation (e.g., small claims filings).
• Manage external agencies handling part of the legal collections process, ensuring compliance and efficiency.
• Provide insights and develop strategies to improve legal collections success rates while ensuring compliance with local laws and regulations.
• Provide insights and make fact-based decisions under pressure to drive legal collections and process improvements.
• Oversee the legal collections process: identify clients for case filing, prepare court documents, coordinate with internal teams, courts, and external partners, and ensure payments to court are filed and executed.
• Displays knowledge in debt collections through litigation and supports project management and process improvement.
• Identify problems in meeting KPIs and drive resolution to business objectives.
• Continuously raise the standard of quality in self and team performance.
• Drive debt collections by litigation and provide timely direction on strategic changes to align resources.

Skills

Leadership

Coaching

Project management

Litigation experience

FinTech BNPL exposure

Education

Bachelor's degree in any field

Job description

Duties and Responsibilities

• Build and lead a high-performing Legal Operations Team focused on collections through litigation (such as small claims case filing).
• Manage external agencies handling a portion of the legal collections process, ensuring compliance and efficiency.
• Provide insights and develop strategies to improve legal collections success rates while ensuring compliance with local laws and regulations.
• Provide insights and make appropriate and fact-based decisions with available information when under pressure and/or adverse conditions to drive legal collections and process improvements.
• Oversee the legal collections process, including:
  • Identifying clients for case filing
  • Preparing and reviewing court-required documents
  • Coordinating with internal teams, legal counsel, courts, and external partners
  • Ensure all payments to court are properly filed, documented, and executed.
• Displays: Knowledgeable in Debt Collections through litigation Detail-oriented which supports his/her project management and process improvement skills.
• Identifies problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives.
• Continually raises the standard of quality in the work of self and others.
• Delivers: Drive debt collections by Litigation by ensuring all documents and evidence are provided and all parties are informed and operationally efficient. Provide timely direction on strategic changes within the business and help align the focus of resources to the same. Improve internal and external teams’ performance and support in career development

Qulifications

• Bachelor's degree in any field
• At least 5 years of experience in Collections and/or Litigation
• Strong leadership and coaching skills
• Experience with project management is a plus
• Experience in FinTech and BNPL is a plus
• Licensed lawyer is a plus

What We Offer

• Opportunity for career growth and development in the #1 FinTech company in the country
• Working with a dynamic and highly collaborative team who want to change the game
• A company that values their people with highly competitive and flexible compensation and benefits package is the #1 Finance App in the Philippines.

Through the GCash App, 81M registered users can easily purchase prepaid airtime; purchase from over 6M partner merchants and social sellers; send and receive money anywhere in the Philippines, even to other bank accounts; pay bills at over 1,800 partner billers nationwide; and get access to savings, credit, loans, insurance and investments, and so much more, all at the convenience of their smartphones.

GCash is a wholly-owned subsidiary of Mynt (Globe Fintech Innovations, Inc.) since 2015. Mynt, Inc. is the parent company of GCash, the Philippines’ #1 finance superapp, advancing financial inclusion through ‘Finance for All’.

G-Xchange, Inc. (GXI) is the payments company for GCash. GXI is a BSP-licensed e‑money issuer responsible for the digital payments and electronic money activities in the GCash app.

Fuse Financing, Inc. is the financing company for GCash. Fuse provides eligible users with access to fair and digitally-enabled credit products and solutions.

Ryse, Inc. broadens access to investments that are easy to use and understand, supporting wealth-building for Filipinos at different stages of their financial journey.

BlockG Virtual Assets, Inc. supports responsible participation in digital assets, helping build trust and long-term confidence in the continuously evolving digital landscape.