Collections & Customer Care Specialist

ESC Corporation; Pasig; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

On-site at Ortigas Centre, Pasig

Job summary

ESC Corporation in Pasig City is seeking a Collections/Customer Care Officer to manage a portfolio of overdue accounts, balancing debt recovery with customer care. You will contact customers by phone, negotiate payment plans, and maintain accurate records in the company system.

The role requires at least 1 year in a BPO, strong English communication, and a proactive, customer-focused mindset in a fast-paced environment, onsite at Ortigas Centre.

Qualifications

• At least 1 year of experience in a BPO role.
• Excellent spoken and written English communication.
• Commitment to providing a great customer experience.

Responsibilities

• Adhere to collections policy and procedures to achieve KPI targets in productivity, quality, reliability, and cash collections.
• Contact customers by phone to negotiate payment plans and collect outstanding debts.
• Handle inbound calls for customer service and collections inquiries.
• Investigate and resolve disputes or issues related to accounts.
• Maintain accurate records of all collection activity and communications with customers.
• Develop and maintain respectful relationships to facilitate collections and retention.
• Collaborate with management to improve collections performance.
• Utilize effective collections strategies balancing recovery goals with customer satisfaction and regulatory compliance.
• Maintain organized records of communications and notes in the company software.

Skills

English communication

Well organised

Customer service

BPO experience

Job description

ESC Corporation in Pasig City is seeking a Collections/Customer Care Officer to manage a portfolio of overdue accounts, balancing debt recovery with customer care. You will contact customers by phone, negotiate payment plans, and maintain accurate records in the company system.

The role requires at least 1 year in a BPO, strong English communication, and a proactive, customer-focused mindset in a fast-paced environment, onsite at Ortigas Centre.