Collections Associate | Canada-Based Client (Night Shift)

Asiatel Outsourcing; Eastern Manila District; Presencial; PHP 355.000 - 426.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site in Ortigas Center

Competitive salary up to PHP 35,000

Descripción de la vacante

Asiatel Outsourcing in Ortigas Center, Pasig, is seeking a Collections Associate to manage overdue accounts for B2C/B2B. The role involves calls, texts, and emails to secure payments, negotiating arrangements, and maintaining compliant records.

The ideal candidate has 1–2 years in collections, with any international lending exposure seen as a plus. Willingness to work night shifts and onsite at the Ortigas center is required.

Formación

• 1–2 years in collections (finance/loan).
• Experience with international lending is a plus.
• Experience in Canadian collections is advantageous.

Responsabilidades

• Handle collections for B2C and/or B2B accounts.
• Contact customers regarding overdue accounts via phone, SMS, email.
• Negotiate payment arrangements and secure commitments to pay.
• Maintain records in line with policies and regulatory requirements.
• Recover outstanding balances and process EFTs.
• Document all collection activities and interactions.
• Follow up on delinquent accounts and payment commitments.
• Ensure compliance with data privacy and regulations.

Conocimientos

Negotiation

Communication

Night shift

Onsite

Descripción del empleo

Asiatel Outsourcing is an embedded extension office for growing companies. Backed by nearly two decades of experience, our teams based in the Philippines power the business functions critical to scaling, becoming a true Center of Excellence for our clients. We deliver a full spectrum of solutions, from Employer of Record (EOR), remote staffing, and managed services through to Knowledge Process Outsourcing (KPO), Agentic AI, and intelligent workflow automation, through three integrated engines: Asiatel BPO, Asiatel KPO, and Asiatel Digital. Asiatel Outsourcing is publicly listed on the TSX Venture Exchange (TSXV: ATOI).

Be part of our growing team in a global lending company that values innovation, teamwork, and career development. We are looking for a Collections Associate who's ready to take on this exciting opportunity and make an impact from day one.

Job Key Responsibilities

• Handle collections for B2C and/or B2B finance/loan accounts.

• Contact customers regarding overdue accounts through phone calls, SMS, email, and other approved channels.

• Manage overdue accounts, negotiate payment arrangements and secure commitments for account settlement.

• Apply international lending and collection practices with professionalism.

• Maintaining accurate records while adhering to company policies and regulatory requirements.

• Responsible for recovering outstanding customer balances, processing Electronic Fund Transfers (EFTs)

• Reviewing financial records and account books, and ensuring timely payment collection.

• Document all collection activities, customer interactions, promises to pay, and account resolutions.

• Follow up on delinquent accounts and broken payment commitments.

• Ensure compliance with company procedures, data privacy requirements, and collection regulations.

• Meet established collection, productivity, and quality performance targets.

• Communicating with customers to secure payments, negotiating payment arrangements, validating account information

• Deliver excellent customer service while driving account recovery.

Job Qualifications

• At least 1–2 years of experience in collections (finance/loan).

• Advantageous if with experience in Canadian collections.

• Experience working with an international lending company is a plus.

• Strong negotiation and communication skills.

• Willing to work onsite in Ortigas Center, Pasig.

• Amenable to night shift work schedule.

• With local collections experience can be considered.

Why Join Us?

• Opportunity to be part of a pioneering team shaping future operations.

• Competitive salary package of up to Php 35,000.

• Career growth and advancement in a global company.

• Supportive and collaborative workplace culture.