Collections Analyst: Strategic Recovery & Negotiation

Comrise; Taguig; On-site; PHP 300,000 - 480,000; Full time

Job summary

Comrise seeks an experienced Collections Specialist in Metro Manila to contact clients by phone and email to resolve outstanding debt, using defined processes and case history to determine next steps for each client. You will record communications in Oracle Advanced Collections and negotiate payments to protect relationships and recover funds.

Role requires strong English written and spoken skills, customer service excellence across channels, and the ability to adapt to changing deadlines and

Qualifications

• 3+ years in B2B collections or credit control.
• Experience communicating with English-speaking clients.
• Fluent written and spoken English.
• Strong customer service skills across multiple channels.
• Excellent MS Excel skills.
• Ability to work under pressure and meet deadlines.
• Willing to work mid-shift and/or night shift.

Responsibilities

• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.
• Utilise processes, case history and judgement to decide next actions for each client.
• Record accurate client communications in Oracle Advanced Collections.
• Investigate and resolve occurrences of unallocated cash.
• Negotiate payments and solutions when addressing client concerns and complaints.
• Manage stakeholder relationships to safeguard goodwill with clients.
• Achieve targets based on qualitative and quantitative measures.
• Re-prioritise workload to focus on targets amid changing priorities.
• Escalate issues affecting recovery of monies in a timely manner.
• Ensure tasks meet SLA objectives and contribute to process improvements.
• Understand and apply Billing processes, policies and internal controls.

Skills

Collections

Credit Control

Client Communication

MS Excel

English Proficiency

Tools

Oracle Advanced Collections

Job description

Comrise seeks an experienced Collections Specialist in Metro Manila to contact clients by phone and email to resolve outstanding debt, using defined processes and case history to determine next steps for each client. You will record communications in Oracle Advanced Collections and negotiate payments to protect relationships and recover funds.

Role requires strong English written and spoken skills, customer service excellence across channels, and the ability to adapt to changing deadlines and