Collections Analyst

Jobtailor; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Jobtailor is seeking a Billing and Collections Support Specialist in Manila to deliver collection services and resolve customer issues via chat and calls. You will help drive Autopay adoption among Retail customers and retrieve missing remittances, ensuring timely resolutions.

You will work in a fast-paced, agile team, using Salesforce, Zuora, and SiteMinder to keep data accurate and support seamless billing operations. Resume required; 12-month contract.

Qualifications

• Strong written and spoken English communication.
• Experience in collections/billing/support in a call center environment.
• Adaptable and eager to learn.
• Experience with Salesforce, Zuora, Tesorio or similar systems.
• Ability to work in a close team and share ideas.
• Thrive in a fast-paced, agile environment.
• Respectful and supportive to teammates.
• Resume required for consideration.
• Comfort with a 12-month contract.

Responsibilities

• Deliver collection experience for customers.
• Handle queries via chat and voice within SLAs.
• Support Autopay adoption for Retail customers.
• Retrieve missing remittances for received payments.
• Process service cancellations and currency changes in a timely manner.
• Conduct collection actions, including reminders and suspensions, per policy.
• Keep CRM and billing data up to date.
• Assist Billing and Collections Team Leader as needed.
• Support SiteMinder’s hotel commerce platform.

Skills

English proficiency

Collections experience

CRM proficiency

Team collaboration

Learning mindset

Tools

Salesforce

Zuora

Tesorio

SiteMinder

Job description

• Deliver collection experience for customers
• Handle customer queries and issues within agreed service levels via chat and voice calls
• Support Autopay adoption for all Retail customers
• Retrieve missing customer remittances for received payments
• Process customer requests such as service cancellations and currency changes in a timely manner
• Process and conduct collection actions, including reminders and suspensions, within policy
• Keep CRM and billing system customer data up to date
• Assist with other duties as required by the Billing and Collections Support Team Leader
• Support SiteMinder’s hotel commerce platform serving accommodation owners and processing reservations

Requirements

• Strong written and oral communication skills English
• Experience working in a collections/billing /support / teams in a call centre or contact centre environment
• Adaptable and willing to learn
• Experience with Salesforce, Zuora, Tesorio or similar systems
• Able to work in a close team environment, where ideas are shared, valued, and discussed
• Thrive in a fast-paced, agile, and dynamic environment
• Are helpful, encouraging, and respectful to team members and everyone they interact with
• Please send a copy of your resume
• Must be comfortable accepting a contract duration of 12 months

Core Competencies

Demonstrates strong communication skills in English and experience in collections and billing support within a call center environment. Proficient in using CRM systems and adaptable to fast-paced, dynamic work settings.

Highest-signal resume keywords

• Collections Experience
• Billing Support
• Salesforce Proficiency
• Customer Service Skills
• Team Collaboration

ATS Optimization Keywords

Hard Skills

• Collections
• Billing
• Customer Queries Handling
• Service Cancellations Processing
• Data Management

Soft Skills

• Strong Communication Skills
• Adaptability
• Teamwork
• Respectfulness
• Encouragement

Industry Keywords

• Call Centre
• Customer Support
• Autopay Adoption
• Remittance Retrieval
• Agile Environment

Tools & Technologies

• Salesforce
• Zuora
• Tesorio
• CRM Systems
• SiteMinder