Collections Administrative Support

Skyro; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Skyro, a fast-growing fintech company based in the National Capital Region, Philippines, is seeking an administrative support specialist to join our collections operations. You will maintain field collector records, prepare demand letters, and coordinate between field teams to ensure timely updates.

The role emphasizes data accuracy, reporting, and compliance with company policies. Strong MS Office skills and attention to detail are essential, along with the ability to work in a fast-paced

Qualifications

• 1–2 years administrative or back-office experience, preferably in collections, banking, or fintech.
• Strong attention to detail with excellent organizational and multitasking skills.
• Proficient in MS Office (Excel, Word, PowerPoint) and database management.
• Good written and verbal communication skills.
• Ability to analyze reports, identify errors, and recommend corrections.
• High level of integrity, confidentiality, and professionalism in handling sensitive information.
• Flexible and able to work in a fast-paced, dynamic environment.

Responsibilities

• Maintain and update field collector reports, pin locations, and client records for accuracy.
• Prepare, file, and track demand letters and notices.
• Coordinate between field collectors, supervisors, and operations.
• Validate and correct pin coordinates; monitor wrong pin rates.
• Compile and submit weekly and monthly reports on field activity.
• Assist in scheduling, routing, and monitoring field collectors.
• Ensure documentation complies with company policies and regulatory requirements.
• Coordinate with partner printing shops for demand letter printing.
• Provide ad hoc administrative support for investigations, audits, or special projects.

Skills

Attention to detail

Organizational skills

Communication skills

Analytical skills

Tools

MS Office

Excel

Word

PowerPoint

Job description

About the company:

Skyro is a fast-growing fintech company based in the National Capital Region, Philippines. Our mission is to transform the financial services landscape in the Philippines by offering fair and accessible digital financial products. We aim to provide user-friendly lending solutions and superior customer service to all sections of society, promoting financial inclusion and literacy. Founded in 2022 by a team of visionaries, we have the expertise and resources to build best-in-class consumer-centric fintech products.

Backed by Breeze Ventures, a global fintech company based in Bahrain, our Philippine operations are powered by Advanced Finance Solutions, Inc. and Skyro Lending, Inc., both registered with the Philippine SEC. As we continue to expand, our team members will have the opportunity to contribute their expertise and talents to a promising international company. Join us on our journey to build a sustainable business and make a difference in the lives of millions of customers.

Role Overview and Responsibilities:

• Data Management: Maintain and update field collector reports, pin locations, and client records to ensure accuracy and completeness.
• Documentation: Prepare, file, and track demand letters, notices, and other collection-related documents.
• Coordination: Serve as the communication bridge between field collectors, supervisors, and operations to ensure timely support and updates.
• Quality Support: Validate and correct pin coordinates, monitor wrong pin rates, and ensure accuracy of data entries.
• Reporting: Compile and submit weekly and monthly reports on field activity, productivity, and error rates.
• Logistics Support: Assist in scheduling, routing, and monitoring of field collectors for efficient coverage.
• Compliance Assistance: Ensure documentation and processes align with company policies and regulatory requirements.
• Partner Printing Shops Management: Help manage and coordinate with partner printing shops for demand letter printing in other areas or polygons to ensure timely distribution.
• Ad Hoc Support: Provide administrative support for investigations, audits, or special projects as needed.

Qualifications

• At least 1–2 years of administrative or back-office support experience, preferably in collections, banking, or fintech.
• Strong attention to detail with excellent organizational and multitasking skills.
• Proficient in MS Office (Excel, Word, PowerPoint) and database management.
• Good written and verbal communication skills.
• Ability to analyze reports, identify errors, and recommend corrections.
• High level of integrity, confidentiality, and professionalism in handling sensitive information.
• Flexible and able to work in a fast-paced, dynamic environment.