Collection Specialist

MicroSourcing; Pasay; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Group life insurance

Performance bonuses

Collaborative culture

Work-life balance

Career growth

Inclusive culture

Job summary

MicroSourcing in Pasay City is seeking a Collection Specialist to manage US accounts receivable, initiate contact with client accounts by phone and email, and secure timely payments while preserving positive relationships.

Candidates need a 4-year degree (Business/Finance/Accounting preferred), strong English communication, and hands-on experience with SAP B1 or other ERP systems; AR aging knowledge is a plus.

Qualifications

• Experience in US B2B/B2C receivables collections.
• Proven communication skills in English (oral and written).
• Familiarity with AR aging concepts and basic accounting.

Responsibilities

• Initiate proactive contact with assigned client accounts via phone and email to collect overdue balances and issue statements.
• Process RMAs, credit adjustments, and escalate high-risk/non-responsive accounts for further action.
• Maintain accurate customer data and log detailed records of collection interactions.

Skills

US collections

English communication

AR aging

Education

Bachelors in Business/Finance/Accounting

Tools

SAP B1

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Collection Specialist

Location: Mall of Asia Complex, Pasay City

Work Setup & Shift: Onsite | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Responsibilities

• Active Receivables Collection: Initiate proactive contact with assigned client accounts via phone and email to collect overdue balances, issue periodic account statements, and secure timely payments while maintaining positive customer relationships.
• Account Resolution & Escalations: Promptly process RMAs, issue credit adjustments, resolve client payment issues, and elevate high-risk or non-responsive accounts for insurance claims or formal collection procedures.
• Customer Data Management: Maintain a high level of database accuracy by continuously updating account statuses and logging detailed records of all collection interactions.
• AR Reporting & Monitoring: Conduct regular reviews of Accounts Receivable (AR) Aging Reports and compile periodic activity reports detailing collection metrics and AR performance for leadership.
• Ad Hoc Financial Tasks: Perform related administrative and financial duties as assigned by the Financial Controller or department supervisors.

Qualifications

• US Collections Expertise: Proven experience in US B2B/B2C receivables collection is REQUIRED.
• Education: A 4-year university degree (preferably in Business, Finance, or Accounting) is highly preferred.
• System Proficiency: Hands-on experience with SAP Business One (SAP B1) or other major enterprise ERP systems is a strong advantage.
• Accounting & Financial Literacy: Sound understanding of basic accounting principles and AR aging concepts.
• Communication Skills: Exceptional oral and written English communication skills suitable for managing sensitive financial negotiations with US-based clients.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply