Collection Specialist

MotorStar MSS; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A reputable collection agency is seeking a motivated individual to join their team in Metro Manila. In this role, you will be responsible for achieving collection targets, monitoring past-due accounts, and providing excellent customer service. Candidates must have a valid driver's license and be able to drive a motorcycle, along with familiarity with Google Maps and Waze. This position offers an opportunity to work in a dynamic environment dedicated to effective debt recovery.

Qualifications

• Must have a valid driver's license.
• Can drive motorcycle.
• Familiar with Google Maps and Waze.

Responsibilities

• Timely collection of past-due accounts through field activities.
• Collaborate with team members to meet collection targets.
• Conduct thorough credit investigations and verifications.
• Monitor unpaid accounts daily and develop action plans.
• Address inquiries and provide after-sales support.

Skills

Fieldwork coordination

Team collaboration

Credit investigation

Customer service

Using Google Maps

Job description

Duties and Responsibilities

• Collection Targets Achievement

Collection Targets Achievement

• Timely collection of past-due accounts through field activities and coordination with branch management.
• Collaborate with team members to meet and exceed collection targets.

Credit Applicant Investigation

• Conduct thorough credit investigations and verifications.
• Ensure accurate and complete information for credit decisions.

Account Monitoring

• Monitor unpaid accounts daily and develop action plans for collection.
• Regularly update account information for accurate records and proactive debt recovery.

Customer Service

• Issue collection notices with clear obligations and responsibilities.
• Address inquiries, explain contract terms, and provide after-sales support.

Compliance and Safety

• Issue collection receipts for all payments received from customers.
• Follow safety protocols during fieldwork.
• Maintain service unit care and registration per regulatory standards.

Qualifications

• Must have a valid driver's license
• Can drive motorcycle
• Familiar with Google Maps and Waze.