Collection Associate B2B Accounts Receivable

TP Systems; Taguig; Sur place; PHP 300 000 - 600 000; Plein temps

Résumé du poste

TP Systems in the Philippines is seeking a Collection Associate for B2B Accounts Receivable. You will manage assigned customer portfolios, drive timely collections, and maintain strong relationships to support healthy cash flow.

The role requires hands-on follow-up on overdue invoices and coordination with Billing, Sales, and Cash Application teams. You will handle AR aging, dunning, and promise-to-pay processes, ensuring accurate notes and timely responses in English.

Qualifications

• 2-5 years of experience in Accounts Receivable or B2B collections.
• Experience in shared services preferred.
• English communication proficiency (CEFR C1) required.

Responsabilités

• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections via calls and emails; follow up on payment commitments.
• Coordinate with Billing, Sales, and Cash Application to resolve delays.
• Maintain accurate collection notes and customer interactions.
• Support AR portal activities and PO-related issues.
• Escalate disputes per governance processes.
• Meet productivity, quality, and SLA targets while ensuring customer satisfaction.

Connaissances

B2B Collections

Account Reconciliations

Dispute Handling

Customer Communication

AR aging

ERP Systems

NetSuite

SAP

Oracle

MS Office

Negotiation

Formation

Bachelor's degree

Commerce

Finance

Accounting

Outils

NetSuite

SAP

Oracle ERP

AR tools

Description du poste

Collection Associate - B2B Accounts Receivable

Experience: 2-5 years

Industry: B2B / SaaS / Technology / Shared Services

Education: Bachelor's degree (Commerce / Finance / Accounting)

Language: English

Role Summary

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support global portfolio.

Key Responsibilities

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow-up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality and SLA requirements while ensuring a positive customer experience.

Required Skills

• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.