Collection Assistant

SMDC; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

SMDC is seeking a proactive Collection Assistant to provide administrative and customer service support across billing and collection activities in Metro Manila. You will handle inquiries, process requests, monitor accounts, and prepare regular reports to ensure timely resolution of concerns.

The role requires a Bachelor’s degree, good analytical and communication skills, and proficiency in MS Office. Fresh graduates are welcome, with emphasis on accuracy and attention to detail.

Qualifications

• Bachelor’s Degree in any four-year course
• Preferably with 1-year work experience related to Billing and Collection. Fresh Graduates are welcome to apply!
• Analytical and problem-solving skills
• Excellent communication skills, both oral and written
• Keen to details
• Good prioritization skills
• Flexible and adaptable
• Strong interpersonal skills
• MS Office applications (Excel, PowerPoint, Word)

Responsibilities

• Provide assistance for inquiries via walk-in, phone, email within service standards.
• Process customer requests and account-related transactions accurately.
• Conduct account reviews and analysis to determine actions.
• Coordinate with internal departments and partners on account status and processing.
• Monitor and follow up on assigned accounts for timely completion.
• Perform customer call-outs and communications via phone/email.
• Maintain account records, tickets, and documentation in databases.
• Prepare daily, weekly, and monthly reports on account movements and concerns.
• Escalate unresolved issues to appropriate personnel.
• Assist in processing billing, financing, and payment-related tasks.
• Maintain accurate records of customer interactions and transactions.
• Ensure excellent customer service by addressing inquiries promptly.
• Collaborate with team to meet departmental goals.
• Perform other duties as assigned.

Skills

Communication skills

Analytical skills

Attention to detail

Prioritization

Flexible and adaptable

Interpersonal skills

Problem-solving

MS Office

Education

Bachelor’s Degree (any four-year course)

Tools

MS Excel

PowerPoint

Word

Job description

The Collection Assistant is responsible for providing administrative, customer service, account monitoring, and coordination support to internal and external clients. The role involves handling customer inquiries and requests, coordinating with various stakeholders, monitoring account statuses, preparing reports, processing transactions, and ensuring timely resolution of customer concerns while maintaining high service standards.

DUTIES AND RESPONSIBILITIES:

• Provide assistance and support to walk-in, phone, email, and other customer inquiries within established service standards and turnaround times.
• Handle and process customer requests, concerns, and account-related transactions accurately and efficiently.
• Conduct account reviews and analysis to determine appropriate actions and recommendations.
• Coordinate with internal departments, business partners, financial institutions, and other stakeholders regarding account status, requirements, and transaction processing.
• Monitor and follow up assigned accounts to ensure timely completion of activities and resolution of concerns.
• Perform customer call-outs, follow-ups, and communications through phone, email, or other approved channels.
• Create, update, and maintain account records, system entries, tickets, and documentation in relevant databases and platforms.
• Prepare, update, and submit daily, weekly, and monthly reports related to account movements, customer concerns, and operational activities.
• Escalate unresolved issues, special requests, and complex concerns to the appropriate personnel for resolution.
• Assist in processing billing, financing, payment-related concerns, remedial actions, and other operational tasks as assigned.
• Maintain accurate records of customer interactions, transactions, and service requests.
• Ensure excellent customer service by addressing inquiries and resolving issues professionally and promptly.
• Collaborate with team members and stakeholders to achieve departmental objectives and service targets.
• Perform other related duties and responsibilities as assigned by management.

SKILLS AND QUALIFICATIONS:

1. Bachelor’s Degree in any four-year course,

2. Preferably with 1-year work experience related to Billing and Collection. Fresh Graduates are welcome to apply!

3. With good analytical and problem-solving skills

4. With good communication skills – both oral and written

5. Must be keen to details

6. Good prioritization skills

7. Flexible and adaptable

8. Good interpersonal skills

9. Adept in using MS Office Applications (MS Excel, Power Point, Word and etc.)