CMS Onboarding Officer - Cebu Business Center

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a CMS Onboarding Officer to manage onboarding and client support for Cash Management Products per product specs and implementation procedures. You will work closely with product and sales teams to deliver exceptional service, risk management, and promote the Maybank brand by coordinating across units.

The role includes coordinating enrollment, installation, training, and materials for technical support, while continually seeking process

Qualifications

• Bachelor's degree in Computer/IT related field.
• At least 2 years Cash Management Implementation experience.
• Experience in product/service implementation of Cash Management services or related products.
• Good understanding of IT programs and systems.
• Proficient with Microsoft Office.
• VBA knowledge is an advantage.

Responsibilities

• Scheduling and coordinating product implementation activities (enrollment, installation, training).
• Prepare installers, converters, and materials for technical support activities.
• Review activity schedules to ensure completeness of work.
• Support CMS Sales through customer training.
• Provide and implement process improvements.
• Support product team with product improvements.
• Study how to improve systems to meet customer needs.
• Provide updates on deals received.
• Provide technical support on Cash Management Products.
• Support cross-selling initiatives.

Skills

Cash Management Implementation

IT systems understanding

Customer training

Education

Bachelor's degree in Computer/IT related field

Tools

Microsoft Office

VBA

Job description

Your Role

The CMS Onboarding Officer is responsible to facilitates the on-boarding and client support of Cash Management Products in accordance to the product specifications and implementation procedures. The incumbent works closely with product and sales team to deliver excellent service, risk management, and promote Maybank brand by ensuring process, operation, documentation and onboarding are coordinated across respective units.

How you will contribute

• Scheduling of product implementation activities such as enrollment, installation, training on supported Cash Management Products
• Prepare application installers, converters applicable, and other materials necessary to conduct technical support activities
• Review from time to time the schedule of activities to ensure completeness of work
• Support CMS Sales through customer training
• Provide and implement process improvement initiatives
• Support product team in terms of product improvements
• Take advantage of available time to study on how to improve/enhance systems to exceed customer needs
• Provide updates on deals received
• Provide technical support on handled Cash Management Products
• Support on Cross-selling initiatives

Your Profile

• Bachelor's Degree preferably with Computer, Programming and IT related Course Graduate
• At least 2 years Cash Management Implementation experience or similar related work
• Experience in product/service implementation of Cash Management services or other related products
• Good understanding of IT program and systems
• Knowledgeable in Microsoft Office
• Knowledgeable in VBA programming is an advantage but not required