CM and Lessor Management Lead

Globe Telecom, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines is seeking a Contract Administrator to manage contract negotiations, compliance, and vendor performance.

You will coordinate with lessors and stakeholders to ensure effective execution and timely resolution of operational issues. The role requires close collaboration with regional leaders to plan, monitor vendor performance, conduct audits, and drive cost-saving initiatives while maintaining adherence to standards and regulatory requirements.

Qualifications

• Experience in contract administration and vendor relations.
• Ability to monitor performance against SLAs and milestones.
• Strong understanding of compliance and risk controls.

Responsibilities

• Form plans with Cluster Head and Territory Head to meet targets and improve efficiency.
• Schedule vendor performance reviews and ensure services meet scope and standards.
• Monitor project status with vendor partners and escalate issues as needed.
• Coordinate with lessors, LGUs, and internal stakeholders to resolve access, payments, renewals, and amendments.
• Drive cost-saving initiatives and ensure timely contract processing and approvals.

Skills

Contract negotiation

Vendor management

Compliance

Stakeholder coordination

Tools

Maximo

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manages contract negotiations, compliance, and vendor performance, while coordinating with lessors and stakeholders to ensure effective execution and resolution of operational issues.

DUTIES AND RESPONSIBILITIES

Work closely with Cluster Head (CH) and Territory Head (TH) to formulate plans and programs to ensure achievement of target and identify improvement opportunities to drive efficient team operations. Schedule ILM vendor performance review with team leader towards delivery of required services according to the agreed scope and standards Conduct vendor performance review (MORS , cadences) and discussion of process improvements with team leader of vendors to align the group objectives Conduct thorough and regular monitoring and update on the status of the project with vendor partner Handle special projects and other initiatives that support ILM operations Conduct field audits to ensure consistency in vendor performance Drives use of tools and compliance to ways of working Ensures vendor manpower and other resources sufficient to support the target Implement together with vendor partner ways of working towards solutioning of escalations via quick kill & end to end execution for a long term resolutions Manage and provide assistance in the troubleshooting and resolving project issues concerns Adhere to ways of means on how to save on operating costs Processing of ELAS in Maximo Review and endorsement of schedule of payment approval to PPM Review and endorsement of returned contract for compliance to the vendor Final approval of contract processed and submission to DMO (?) Monitor aging of sites based on the milestone Tracks progress and follow through issues/action steps monitoring Meet with lessor, brgy, HOA, LGU demanding GT presence during negotiations Coordination with support groups to ensure resolution of the issues such as access restriction, delayed or non-payment of lease, contract renewal or creation, amendment of contract, addendum to the contract, technical concerns Resolve/process issues at the first level of escalations like change of payee, change bank details and advance lease payment requests Ensure timely updates to lessors on ongoing cases are provided Ensure timely updates to internal stakeholders on ongoing cases are provided KPIs: OPEX Variance for assigned region Lease TCO for Renewal for the assigned region Zero downtime for SRW Sites for the assigned region Resolution of all Issue for the assigned region Reduction of top 3 recurring lessor issues (in year target) for the assigned region 100% Timely Execution of Transactional and Relational NPS for the assigned region

TOP 3-5 DELIVERABLES

Contract Administration Vendor and Lessor Coordination Performance Tracking and Reporting Issue Resolution and Escalation Management

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.