Network Operations Engineer

Globe Telecom, Inc.; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Field Maintenance Engineer to manage Area 4 Availability, performing preventive and corrective maintenance on Wireless, Wireline, and Transmission equipment, ensuring service availability for customers.

You will direct suppliers, monitor SLAs, coordinate site data updates, and oversee on-site tasks, audits, and incident restoration, with emphasis on timely, safe field operations and adherence to installation standards.

Qualifications

• At least 2 years of experience in telecom or a telecom-related degree (BSECE, BSCOE, BS EE).
• Bachelor’s degree or higher in electrical/electronics or communications engineering.
• Licensure as ECE/EE/ComE or equivalent telecom experience is preferred.

Responsibilities

• Direct and monitor suppliers to meet SLAs and oversee audits of new telecom equipment.
• Coordinate incident restoration and field work orders to minimize service disruption.
• Maintain up-to-date site inventories and topology information (BOP, network topology, site address).
• Oversee spare parts management and proper handling of tools and calibration cycles.
• Support telecom service continuity initiatives, audits, and training activities.

Skills

Site Administration

Communication Skills

Driving Skills

Telecom Operations

Maintenance

Education

Bachelor’s Degree in Electrical/Electronics or Communications

Licensed ECE/EE/ComE

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Field Maintenance Engineer For Area 4 Availability Management Conduct preventive and corrective maintenance of telecom equipment of Wireless/Wireline/Transmission equipment(s) thru streamline.

Supplier Management

To direct, supervise, and monitor progress of suppliers and/or third party contracted services ensuring SLAs are met for optimum services availability for our customers. Conducts audit of PAT/HAT/SAT of new telecom equipment. Callout major defects and escalates to acceptance governance based on design vulnerability, I2E closure issues.

Incident and event Management

To act, correct and close a service restoration as quickly as possible and minimize the adverse impact to the business operation SLAs. To act and close field work orders requested by other groups on a daily basis. Assess and endorse to SLIMs site issues (Access, rental, electric bill, etc.) and raise/initiate SRW/SMW on site(s) with unresolved issues with Access and Lessor request to relocate site. To act and lead on assigned task by IS (ad hoc, special projects, etc)

Site and database Management

Ensures updated inventory of equipment on hand. Updating of site information such as; BOP, Network Topology, 2Mb plan, Site Address, project SHIFT, etc.) Site owner of Wireless/Wireline site(s), ensure that site is within the agreed “installation standards of GT”

Spares and resources Management

Request spare and ensure timely return of faulty modules to the spare management team. Ensures proper handling of tools provided by the company adhering to periodic maintenance / calibration cycle, repair and guidelines for safe keeping and usage.

Telecom service continuity management

Participate in BIA BCMS (Business Impact Analysis) exercises and ensure updates in GT CMDP portal. Administrative duty. (Timely filing of OTs, VL/SL, Dash, BTTAs, Streamline, etc) Attendance and practicum of training for skills upkeep and culture building. Ensures technical skills learning is of actual use and realized. Practice EDL (Everyday leadership), soft skills learning module and other developmental activities. Attend globe initiated CSR activities.

Additional Job Description

Work Experience At least 2-year experience in Telecom or with Telecom related course (BSECE, BSCOE, BS EE) Level of Knowledge Bachelor’s Degree Licensed ECE, EE, ComE or 2-year experience in Telecom Competencies Telecom Operations and Maintenance Project implementation Site Administration Communication Skills Driving Skills

Job Families for Job Profiles

Technical Customer Support Generalist; Telecommunications Switch Engineering Worker Sub-Type Regular Time Type Full time Primary Location Mandaluyong Host Primary Job Posting Location Mandaluyong Host Additional Locations Additional Job Posting Locations Scheduled Weekly Hours 40

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.