SLA and Vendor Manager (ST Telemedia Global Data Centres Philippines)

Globe Telecom, Inc.; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Globe Telecom, Inc. in Manila is seeking a Senior SLA and Vendor Lead to manage SLAs, contracts, and supplier relationships across its data center operations.

You will partner with Engineering, Projects, Legal, and Finance to define performance metrics, oversee vendor selection, and drive risk management and continuous improvement initiatives in a fast-paced, quality-focused environment.

Qualifications

• 3–5 years of experience in vendor management, SLA management, or contract administration.
• Experience with contract negotiation and monitoring SLAs.
• Familiarity with data center operations and maintenance lifecycle.
• Knowledge of ITIL framework and procurement practices.
• Ability to report and analyze data to drive decisions.

Responsibilities

• Define, negotiate, and finalize SLAs and KPIs for critical vendors.
• Lead end-to-end vendor performance management and reviews.
• Own TORs, scopes of work, and RFPs for projects and services.
• Govern contract lifecycle management and risk-mitigating strategies.
• Lead supplier selection, onboarding, and due diligence.
• Develop a strategic vendor management plan aligned with goals.
• Assess vendor capacity and manage resource allocation.
• Identify, evaluate, and mitigate risks related to vendors.

Skills

Vendor management

SLA management

Contract negotiation

Performance management

Data center ops

ITIL knowledge

Stakeholder collaboration

Risk assessment

Budgeting & planning

Reporting & analytics

Education

Bachelor’s degree in Engineering or Business Administration

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation.

By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The SLA and Vendor Lead is a critical strategic partner responsible for managing and optimizing Service Level Agreements (SLAs), contracts, and supplier relationships across STT GDC Philippines' data center operations.

This role directly supports the engineering, project execution, and maintenance management functions by ensuring all external vendors and suppliers deliver services that meet contractual obligations, performance standards, and company quality requirements.

The Lead function emphasizes setting standards, strategic guidance, and overall ownership of the vendor ecosystem, incorporating expertise in Supplier Performance Management, Strategic Planning, and Risk Management.

DUTIES AND RESPONSIBILITIES

SLA and Performance Management

Define, negotiate, and finalize comprehensive SLAs and performance metrics (KPIs) for all critical vendors/suppliers supporting engineering, projects, and maintenance.

Lead end-to-end vendor performance management, including defining SLA performance benchmarks, conducting vendor performance reviews, analyzing trends and risks, and recommending corrective actions or contract adjustments based on evaluation outcomes.

Conduct regular performance review meetings with key vendors and contractors to review metrics, resolve issues, and drive continuous improvement initiatives.

Contract Administration (SCN) & Documentation

Own the development and approval of TORs, scopes of work, and RFPs for new projects and services, ensuring alignment with business requirements, budget constraints, risk controls, and long‑term operational objectives.

Establish and govern the vendor contract management framework, overseeing contract lifecycle management (execution, renewals, compliance, and amendments), ensuring contractual risk mitigation, and informing leadership of renewal or renegotiation strategies.

Supplier Selection (SCN)

Lead cross‑functional supplier selection and onboarding, facilitating decision‑making with Engineering, Project Delivery, Legal, and Finance, evaluating commercial and technical proposals, and recommending preferred vendors based on value, risk, and performance considerations.

Conduct capability assessments and due diligence on potential suppliers to ensure alignment with STT GDC's quality, technical, and compliance standards.

Strategic Planning & Resource Allocation (GMA)

Develop and implement a strategic vendor management plan that aligns with long‑term engineering, expansion, and operational goals (Strategic Planning).

Assess and manage vendor capacity and resource allocation to ensure timely project execution and uninterrupted maintenance service delivery (Resource Allocation).

Risk Management (GMA)

Assess and manage vendor capacity, financial viability, and compliance with EHS (Environmental, Health, and Safety) and local regulatory standards.

Identify, evaluate, and mitigate risks related to vendor lock‑in, supply chain disruptions, and non‑compliance with contractual or security requirements (Risk Management).

QUALIFICATIONS

3–5 years of experience in vendor management, SLA management, contract administration, or a similar role, preferably in the data center, IT infrastructure, or facilities management domain.

Proven experience in contract negotiation and monitoring performance against formalized SLAs.

Exposure to maintenance management (preventive/corrective) and project lifecycle management.

Familiarity with data center operations, including MEPF systems (Mechanical, Electrical, Plumbing, Fire Protection), is highly desirable.

Bachelor’s degree in engineering, Business Administration, Supply Chain Management, or a related technical field.

Knowledge of ITIL (Information Technology Infrastructure Library) framework, especially Service Level Management, is an advantage.

Training or certification in Procurement, Contract Management, or Project Management is preferred.

Proficient in reporting and data analysis.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe)

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.