Cluster Lead

Global Delivery Business Group; Pateros; On-site; PHP 2,400,000 - 3,600,000; Full time

Job summary

Fujitsu Philippines is seeking a Cluster Global Shared Services Lead to drive the development and oversight of Global Shared Services capabilities across GDC locations, supporting a specific region. The role emphasizes large-scale automation, AI adoption, and a consistent operating model across sites.

The successful candidate will lead geographically dispersed teams, manage P&L, oversee governance, and collaborate with GSSC Japan and regional stakeholders to deliver high-quality services aligned

Qualifications

• Significant leadership in Business Process Services operations.
• Strong strategic, commercial, and financial management skills.
• Proven change management and talent development abilities.
• Experience managing global, cross-cultural teams and client relationships.

Responsibilities

• Lead the primary Global Shared Services within the assigned region and accounts.
• Drive transformation and automation initiatives, including AI adoption, across projects.
• Oversee P&L, budget, forecast, and benefits in collaboration with GSS leadership.
• Ensure compliance with regulations and ESG principles across locations.
• Foster cross-location collaboration and alignment with Japan and regional stakeholders.
• Build and develop regional teams, manage talent, and drive engagement and inclusion.

Job description

Cluster Lead

Job Location:Taguig City

Location Flexibility:Multiple Locations in Country

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

FJ Level: FJ12/13

Location: Philippines Only

Purpose

The Cluster Global Shared Services Lead is a pivotal leadership role responsible for the development and oversight of Global Shared Services capability across multiple GDC locations of accounts within their scope and supporting a specific region. The Cluster Global Shared Services Lead drives large-scale adoption of automation, leverage AI techniques, and enforce a consistent approach, ensuring both quality and competitiveness. Closly work with GSSC Japan team .

Key Responsiblities

Strategic Leadership & Development

• Serve as the primary leader and point of accountability for all Global Shared Services within the assigned region and assigned accounts.
• Support and implement strategic plans for their projects and regions, ensuring alignment with the GSS goals.
• Lead the transformation activities within their projects as part of the broader Unit transformation initiatives.
• Identify opportunities for business growth and market competitiveness specific to the regional market context.
• Ensure compliance with industry regulations and organizational policies across locations, integrating ESG (Environmental, Social, and Governance) principles into the operations.
• Provides support to other Cluster Leads with projects based in the same location by facilitating processes or activities that require coordination with local central functions or time zone related requirments.

Operational Excellence & Financial Management

• Responsible for the P&L of Global Shared Services activities on GSSC Cluster, demonstrating consistent delivery against budget, forecast and committed benefits.
• Supports other Cluster Leads on the P&L of Global Shared Services based on their location.
• Responsible for governing Cluster financial activities within GSS, ensuring consistent delivery against budget and forecast and related internal benefits, in close collaboration with the broader GSS Leadership Team.
• Supports other Cluster Leads on governing local financial activities within GSS, in close collaboration with the broader GSS Leadership Team.
• Manage operational areas and demand within the assigned projects and region within budgetary constraints, ensuring financial prudence and identifying cost-saving initiatives.
• Drive continuous improvement and standardization across all Global Shared Services processes, aligning with expected outcomes such as standardization, effectiveness, efficiency, and roadmap realization.
• Establish and oversee management reporting, reviews, and change control processes.
• Ensure robust business continuity plans are in place and regularly reviewed.
• Proactively lead internal and external suppliers as a unified 'one service team' to customers, fostering strong partnerships.

Team Leadership & People Management

• Lead, motivate, and develop geographically dispersed teams of GSS Managers
• Provide clear direction, guidance, coaching, and support to build business capability and ensure the team is equipped with necessary skills, knowledge, and empowerment.
• Oversee talent management activities including hiring, training, performance evaluations, and regular talent and succession reviews.
• Actively manage employee engagement by interpreting engagement survey results and implementing targeted actions for continuous improvement.
• Foster a culture of continuous learning, improvement, and proactively champion diversity and inclusion initiatives, including actively working to improve the female distribution within the team.
• Inspire and guide teams through significant changes in processes and technology, ensuring employees understand the strategic imperative behind AI adoption and new ways of working, fostering openness, adaptability, and future-oriented work practices.
• Encourage and facilitate strong cross-location collaboration to leverage global expertise and best practices.

Client & Stakeholder Engagement

• Establish and maintain high-quality working relationships with GSSC Japan, regional stakeholders and other Fujitsu departments to ensure service stability, promote growth, and ensure timely and quality fulfillment of delivered services.
• Collaborate with other GSS leaders, departments, and stakeholders to align strategies and ensure consistency in the execution of the Global Shared Services strategy.
• Prepare and present performance reports to senior management and stakeholders.

Key Outcomes

Financial Performance: Achieve or exceed P&L targets for all managed accounts. Ensure seamless coordination with GSS stakeholders and local/Global finance teams to deliver P&L financial planning and budget execution activities within agreed timelines.

Service Excellence: Ensure consistently high levels of service availability, security, AI adoption,business continuity, meeting/exceeding all SLAs, and proactively mitigating risks.

Customer & Stakeholder Satisfaction: Achieve high internal and external satisfaction levels, fostering strong relationships.

Operational Efficiency: Continuously improve operational efficiency and productivity, implementing best practices and cost-saving initiatives.

Team Leadership & Development: Build, motivate, and develop a high-performing, collaborative, and innovative regional team with consistent quality of work, evidenced by robust succession planning, a diverse and inclusive workplace with high engagement scores and balanced gender distribution.

Risk Management: Proactive identification, assessment, and mitigation of risks to service delivery,compliance requirement with robust business continuity.

Process Improvement & Standardization: Drive continuous improvement and standardization across all IT operations processes, aligning with global objectives.

Qualifications (Skills, Knowlege and Experience)

Experience: Significant experience in Business Process Services operations, with a substantial portion in a leadership or senior management role. Requires solid knowledge and background in finance with demonstrated expertise in the finance domain, with a strong grasp of financial principles, processes and operational finance practices.

Leadership & People Management: Demonstrated ability to lead, motivate, coach, develop, and effectively manage the performance of diverse teams, including conducting talent and succession reviews. Strong decision-making, problem-solving, and talent development skills. Commitment to fostering diversity, inclusion, and belonging within the workforce, with experience in driving engagement initiatives and improving team representation (e.g., female distribution).

Client Relationship Management: Extensive experience in managing client relationships, understanding complex client needs, and consistently delivering high-quality service.

Strategic & Commercial Acumen: Ability to support and execute strategic plans for GSS growth, improve service delivery, increase client satisfaction, and manage GSS P&L, including budgeting, forecasting, and financial analysis.

Operational Excellence: Deep knowledge of operational best practices in GSS, including process improvement, quality management, performance metrics, and the adoption of automation and AI techniques.

Change Management: Proven experience in leading and managing significant change initiatives, including implementing new processes, systems, or strategies, and guiding teams through transformation.

Communication & Collaboration: Excellent verbal and written communication skills, with the ability to effectively engage with clients, team members, senior management, and diverse stakeholders.

Global & Cultural Awareness: Experience working in a global environment, managing multicultural teams, or collaborating with international clients, demonstrating strong cultural intelligence.

Regional Expertise: Prior experience managing Business Process Services services within a specific geographical region, demonstrating understanding of market dynamics, regulations, and customer expectations.

Availability: Willingness to travel and work across time zones as required.

#GDU_Prioity

Relocation Supported:No

Visa Sponsorship Approved:No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.