Cluster Head - NCR Makati

California Clothing, Inc. (Guess Philippines); Makati; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

California Clothing, Inc. (Guess Philippines) is seeking a Cluster Head to oversee 4-5 stores within an assigned cluster. You will drive sales, ensure merchandising standards, and lead people development across locations.

You will consolidate store performance, recommend action plans, and present proposals to the Area Sales Manager, who remains the final decision authority. Mall/store-based operations in Metro Manila.

Qualifications

• Educational Attainment: College Graduate.
• Work Experience: 3-4 years in fashion retail management.
• At least 2 years as Store Head for internal hiring.
• Strong communication skills in both spoken and written English.
• Numerical ability and basic computer literacy.
• Proficient with Microsoft Excel.

Responsibilities

• Drive cluster-wide sales growth and achievement of targets.
• Analyze store performance trends and identify opportunities.
• Develop action plans to improve productivity and conversion.
• Monitor KPIs and enforce accountability across stores.
• Lead execution of sales campaigns and initiatives.
• Coordinate with HR, Training, Finance, Logistics, and Merchandising.

Skills

Good communication

Good in numbers

Physically fit

Computer literate

Microsoft Excel

Education

College Graduate

Tools

Laptop

Job description

JOB TITLE : CLUSTER HEAD

ORGANIZATIONAL SCOPE

Department / Section : Sales

Reports to : Area Sales Manager

Supervises : Store Head

BASIC PURPOSE

The Sales Cluster Head is responsible for overseeing 4-5 stores within an assigned cluster, ensuring

consistent execution of sales strategies, operational standards, merchandising excellence, and people

development across all handled locations.

Stores within the cluster report directly to the Cluster Head. The Cluster Head consolidates store

performance, recommends action plans, and submits proposals to the Area Sales Manager (ASM), who

serves as the final decision authority.

This role acts as the critical link between store operations and area leadership, driving performance,

accountability, and alignment with company goals.

MAJOR RESPONSIBILITIES

KEY RESULTS AREA (KRA) MAJOR RESPONSIBILITY

1 Sales Performance

• Management
• Drive cluster-wide sales growth and achievement of targets
• Analyze store performance trends and identify opportunities
• Develop and recommend action plans to improve productivity and conversion
• Monitor KPIs and enforce accountability across stores
• Lead execution of sales campaigns and commercial initiatives

2 Operational Excellence

• Ensure strict compliance with operational policies and procedures
• Maintain consistency in store execution and customer experience
• Conduct regular store audits and performance reviews
• Resolve operational issues escalated by Store Heads
• Promote discipline in inventory, loss prevention, and cash handling
• Inform Store Head of merchandise that needs to be re-ordered / pulled out.

3 Merchandising & Brand Standards

• Ensure visual merchandising standards are aligned across stores
• Monitor product availability, stock levels, and replenishment
• Coordinate with merchandising and supply chain teams
• Support store teams in executing brand guidelines

4 People Management & Development

• Directly supervise and coach Store Heads
• Identify training needs and develop succession pipelines
• Reinforce performance management and accountability culture
• Promote employee engagement and retention
• Lead cluster meetings and performance alignment sessions

5 Reporting & Strategic Recommendations

• Consolidate cluster reports and performance summaries
• Present insights and proposals to ASM
• Provide data-driven recommendations for improvement
• Track implementation of approved action plans

6 Cross-Functional Coordination

• Liaise with HR, Training, Finance, Logistics, and Merchandising
• Ensure timely resolution of support-related issues
• Align cluster execution with company-wide initiatives

JOB SPECIFICATIONS

Educational Attainment : College Graduate

Work Experience : Minimum 3-4 years of fashion retail management experience

At least 2 years as Store Head (for internal hiring)

Skills and Abilities : Good communication skills both oral and written

Good in numbers

Physically fit

Must be computer literate

Knowledge in Microsoft Excel

Equipment Used : Laptop

Working Environment : Mall / Store-based

Contacts : Internal and external customer