Cloud Platform Operations Engineer — Reliability & Go-Live

Hammerjack Pty Ltd

Taguig

On-site

PHP 400,000 - 650,000

Full time

3 days ago

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Job summary

Hammerjack Pty Ltd in the Philippines seeks an experienced Cloud Operations Engineer to support Alibaba Cloud platform services. You will manage ECS, RDS, SLB, Redis, OSS, monitor health, handle incidents, perform backups, and apply changes per change management policies.

Strong English communication and a valid work visa are required. At least 3 years in cloud operations with Linux, Docker, Kubernetes, and monitoring tools (Prometheus, Grafana) is preferred; certification in Alibaba Cloud or

Qualifications

Diploma, Bachelor's degree, or above in Computer Science, Software Engineering, Network Engineering, Information Security, or a related field.
At least 3 years of cloud operations and maintenance experience.
Experience in cloud platform operations and maintenance is preferred.
Familiarity with enterprise-level IT operations and maintenance processes and standards.
Must be able to pass an interview conducted by Alibaba Cloud vendor O&M manager, or hold an applicable O&M L3 certification.
Must be able to communicate proficiently in English.
Must hold a valid work visa.

Responsibilities

Provide technical support for cloud platform products, including usage consultation, configuration guidance, issue resolution, and daily maintenance.
Monitor and inspect cloud platform systems to identify potential operational risks and ensure system stability.
Troubleshoot and coordinate resources to quickly identify and resolve production incidents and restore normal platform operations.
Perform regular cloud platform and resource health checks, including monitoring key capacity indicators and identifying potential risks in advance.
Manage monitoring alerts by analyzing alert information, classifying issues, and following incident and problem management procedures.
Implement cloud platform configuration changes, software updates, patches, and other approved changes in accordance with change management procedures.
Perform regular backup checks and verify the effectiveness of backup tasks.
Collect customer requirements and feedback based on project operations and provide appropriate follow-up.
Maintain and regularly update O&M manuals, including incident, problem, fault-handling procedures, and emergency response plans.
Prepare and provide regular O&M service reports covering platform operations, risks, and recommended optimization areas.
Support cloud platform business testing and go-live activities.
Cooperate with the customer in preparing and implementing cloud platform change plans.
Communicate with development, product, and cloud service provider teams to facilitate issue resolution and effective use of the cloud platform.