Cloud Operations & Maintenance Engineer (Cloud O&M Engineer)

WeConnect Technology (formerly known as Elabram Systems Inc); Taguig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

WeConnect Technology, a technology solutions provider, seeks an experienced cloud operations professional to support Alibaba Cloud core products and maintain platform stability. You will monitor systems, troubleshoot incidents, perform health checks, and collaborate with customers and internal teams to implement changes and improvements.

The role requires English proficiency, a valid work visa, and at least 3 years in cloud operations.

Qualifications

• Diploma, Bachelor's degree, or above in Computer Science, Software Engineering, Network Engineering, Information Security, or related field.
• At least 3 years of cloud operations and maintenance experience.
• Experience in cloud platform operations and maintenance preferred.
• Familiarity with enterprise IT operations and standards.
• Must pass interview with Alibaba Cloud O&M manager or hold O&M L3 certification.
• Proficient English communication.
• Must hold a valid work visa.

Responsibilities

• Provide technical support for cloud platform products, including usage consultation and issue resolution.
• Monitor and inspect cloud platform systems for stability and risk prevention.
• Troubleshoot incidents and coordinate resources to restore operations.
• Conduct regular health checks and monitor capacity indicators.
• Manage monitoring alerts and follow incident and problem management procedures.
• Implement configuration changes, updates, patches per change management.
• Perform regular backup checks and verify backup effectiveness.
• Collect customer requirements and provide follow-up based on operations.
• Maintain and update O&M manuals and emergency response plans.
• Prepare regular O&M service reports on operations and risks.
• Support cloud platform testing and go-live activities.
• Collaborate with customer to implement change plans.
• Coordinate with development, product, and cloud provider teams for issue resolution.

Skills

Alibaba Cloud

ECS

RDS

SLB

Redis

OSS

Linux (CentOS/Ubuntu)

Shell scripting

Docker

Kubernetes (K8s)

Prometheus

Grafana

Zabbix

ELK

Nginx

MySQL

TCP/IP

VLAN

OSPF

Education

Bachelor's degree in Computer Science

Information Security

Networking/IT operations

Tools

Docker

Kubernetes

Prometheus

Grafana

Zabbix

ELK

Nginx

MySQL

Job description

Key Responsibilities

• Provide technical support for cloud platform products, including usage consultation, configuration guidance, issue resolution, and daily maintenance.

• Monitor and inspect cloud platform systems to identify potential operational risks and ensure system stability.

• Troubleshoot and coordinate resources to quickly identify and resolve production incidents and restore normal platform operations.

• Perform regular cloud platform and resource health checks, including monitoring key capacity indicators and identifying potential risks in advance.

• Manage monitoring alerts by analyzing alert information, classifying issues, and following incident and problem management procedures.

• Implement cloud platform configuration changes, software updates, patches, and other approved changes in accordance with change management procedures.

• Perform regular backup checks and verify the effectiveness of backup tasks.

• Collect customer requirements and feedback based on project operations and provide appropriate follow-up.

• Maintain and regularly update O&M manuals, including incident, problem, fault-handling procedures, and emergency response plans.

• Prepare and provide regular O&M service reports covering platform operations, risks, and recommended optimization areas.

• Support cloud platform business testing and go-live activities.

• Cooperate with the customer in preparing and implementing cloud platform change plans.

• Communicate with development, product, and cloud service provider teams to facilitate issue resolution and effective use of the cloud platform.

Qualifications

Education & Experience

• Diploma, Bachelor's degree, or above in Computer Science, Software Engineering, Network Engineering, Information Security, or a related field.

• At least 3 years of cloud operations and maintenance experience.

• Experience in cloud platform operations and maintenance is preferred.

• Familiarity with enterprise-level IT operations and maintenance processes and standards.

• Must be able to pass an interview conducted by the Alibaba Cloud vendor O&M manager, or hold an applicable O&M L3 certification.

• Must be able to communicate proficiently in English.

• Must hold a valid work visa.

Technical Skills

• Experience operating and configuring Alibaba Cloud core products such as:

  • ECS

  • RDS

  • SLB

  • Redis

  • OSS

• Knowledge of cloud resource monitoring, scaling, troubleshooting, and cost optimization.

• Strong knowledge of Linux systems, particularly CentOS/Ubuntu.

• Familiarity with Shell scripting.

• Experience with Docker container technology.

• Understanding of Kubernetes (K8s) architecture and principles, with the ability to perform cluster deployment, monitoring, troubleshooting, and resource scheduling optimization.

• Familiarity with monitoring and logging tools such as:

  • Prometheus

  • Grafana

  • Zabbix

  • ELK

• Knowledge of cloud platform security configuration, including security groups, firewalls, and vulnerability scanning.

• Understanding of data backup and disaster recovery strategies.

• Understanding of TCP/IP, VLAN, OSPF, and related networking technologies.

• Familiarity with the daily maintenance of technologies/products such as Nginx and MySQL.

Preferred Qualifications

• Cloud vendor certifications are preferred, including:

  • Alibaba Cloud ACP/ACE

  • Kubernetes CKA/CKAD

  • AWS SAA

  • TCE

  • Other recognized cloud platform certifications

• Experience in cloud development or O&M projects for well-known enterprises is preferred.