Hybrid SMB SaaS Customer Success Associate

KMC Solutions; Metro Manila; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Compensatory Time Off

13th Month Pay

Hybrid work setup

Paid Leave Credits

Leave Monetization

Dependent coverage

Job summary

KMC Solutions is hiring an Associate Customer Success Manager (CSM) to manage a high-volume SMB portfolio, serving as the primary post-sale contact and driving product adoption, engagement, and retention in a fast-paced SaaS environment.

You will collaborate with Sales, Support, Product, and Implementation across a hybrid work model, with comprehensive benefits and career growth opportunities. The role requires 2+ years in customer-facing roles and strong communication.

Qualifications

• Experience with SMB customers in a SaaS environment or B2B.
• Familiarity with CRM systems and customer health tools.
• Exposure to retention or renewal processes.
• 2+ years in customer-facing roles (CS, AM, Support).
• Strong written and verbal communication skills.
• Basic understanding of SaaS business models.

Responsibilities

• Execute the defined engagement model with SMB customers.
• Drive platform usage, adoption, and value realization.
• Maintain customer relationships to achieve retention targets.
• Track health metrics and elevate risks.
• Own retention outcomes and assist renewals with Sales.
• Surface expansion signals to Sales and document interactions.

Skills

SaaS experience

CRM familiarity

Retention/renewal processes

2+ years in customer-facing roles

Strong communication

Understanding of SaaS business models

Tools

CRM systems

Customer health tools

Job description

KMC Solutions is hiring an Associate Customer Success Manager (CSM) to manage a high-volume SMB portfolio, serving as the primary post-sale contact and driving product adoption, engagement, and retention in a fast-paced SaaS environment.

You will collaborate with Sales, Support, Product, and Implementation across a hybrid work model, with comprehensive benefits and career growth opportunities. The role requires 2+ years in customer-facing roles and strong communication.