Cloud & ERP Technical Support Engineer

Ingram Micro Inc.; Taguig; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Ingram Micro Philippines is seeking a Technical Support Engineer to serve as the technical authority for complex customer challenges across Azure, AWS, and ERP-integrated environments in a hybrid, 24x7 support setup.

You will lead incident response, drive root cause analysis, and collaborate with Engineering, Product, ERP, and vendor teams to improve resilience and customer experience, leveraging 5+ years in cloud support and strong SQL skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent.
• 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
• Experience troubleshooting SaaS-based cloud solutions.
• Solid understanding of SQL and database concepts (MySQL, MSSQL, PostgreSQL).
• Strong troubleshooting across APIs and cloud services.
• ItIL processes: Incident, Problem, Change, RCA.
• Exceptional communication and a customer-first mindset.
• Ability to perform well in a fast-paced, global environment.

Responsibilities

• Troubleshoot and resolve advanced issues across Azure/AWS services.
• Support hybrid, multi-cloud, and on-premises integrations.
• Lead incident response, including bridge calls and service restoration.
• Diagnose outages and performance issues using monitoring tools and logs.
• Troubleshoot ERP and SAP integrations to ensure stable data flows.
• Conduct root cause analysis (RCA) and drive long-term improvements.
• Collaborate with Engineering, Product, ERP, and vendor teams.
• Maintain documentation, mentor junior engineers, and improve support processes.

Skills

Cloud support

SRE-adjacent

SQL & databases

APIs

Communication

Global, fast-paced

Troubleshooting SaaS

Education

Bachelor’s degree in Computer Science/IS

Tools

Datadog

Zabbix

Azure Monitor

CloudWatch

PowerShell

Python

Terraform

Docker

Kubernetes

SAP BRIM

SAP FICO

ITIL Foundations

Job description

Ingram Micro Philippines is seeking a Technical Support Engineer to serve as the technical authority for complex customer challenges across Azure, AWS, and ERP-integrated environments in a hybrid, 24x7 support setup.

You will lead incident response, drive root cause analysis, and collaborate with Engineering, Product, ERP, and vendor teams to improve resilience and customer experience, leveraging 5+ years in cloud support and strong SQL skills.