Cloud Enablement Team Lead

SoftwareONE Deutschland GmbH; Mexico; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

SoftwareOne seeks a Cloud Enablement Team Lead to manage NORAM and LATAM cloud operations, billing, and service delivery from Mexico. You will lead a high-performing team, collaborate with Global Cloud Ops, and drive efficiency and automation across regions.

The role requires a Bachelor's degree, advanced English, and proven leadership in cloud service delivery, with a strong focus on stakeholder management and continuous improvement.

Qualifications

• Bachelor's degree in Business, Management, IT or related field.
• Experience leading operational or service delivery teams.
• Hands-on experience with hyperscaler cloud programs (Azure/AWS/Google Cloud).
• Advanced English required.
• Strong leadership and stakeholder management with continuous improvement mindset.

Responsibilities

• Lead, coach, and develop a high-performing Cloud Enablement team for NORAM and LATAM.
• Oversee end-to-end cloud onboarding, operations, billing, and service delivery activities.
• Drive operational excellence through process optimization, automation, and AI-enabled improvements.
• Manage escalations, stakeholder communications, and cross-functional collaboration for seamless delivery.
• Monitor SLA performance, customer satisfaction, operational efficiency, and revenue protection.

Skills

Leadership

Stakeholder management

Cloud operations

English proficiency

Education

Bachelor's degree in Business/Management/IT

Tools

Azure

AWS

Google Cloud

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

The role

Cloud Enablement Team Lead (NORAM & LATAM)

SoftwareOne

Scope: Full-time | Software & Cloud Delivery | Location: Mexico

• Are you passionate about leading high-performing teams and driving operational excellence in cloud services?
• Do you have experience managing hyperscaler cloud operations while collaborating with stakeholders across multiple regions? If so, this position is for you.

As a Cloud Enablement Team Lead, you will lead the end-to-end Cloud Operations & Billing function across North America and Latin America, ensuring service excellence, operational efficiency, and outstanding customer experiences.

You will manage a team of cloud enablement professionals while partnering closely with Global Cloud Operations & Billing leaders, cloud vendors (Azure, AWS, Google Cloud), Customer Success, Sales, Delivery, Finance, and Operational Excellence teams to drive business performance and continuous improvement.

Key Responsibilities

• Lead, coach, and develop a high-performing Cloud Enablement team supporting NORAM and LATAM.
• Oversee end-to-end cloud onboarding, operations, billing, and service delivery activities.
• Drive operational excellence through process optimization, automation, and AI-enabled improvements.
• Manage escalations, stakeholder communications, and cross-functional collaboration to ensure seamless service delivery.
• Monitor and improve key operational metrics including SLA performance, customer satisfaction, operational efficiency, and revenue protection.

What we need to see from you

• Bachelor's degree in Business, Management, Information Technology, or a related field.
• Previous experience leading operational or service delivery teams.
• Hands-on experience working with hyperscaler cloud programs such as Microsoft Azure, AWS, or Google Cloud.
• Advanced English required.
• Strong leadership and stakeholder management skills, combined with excellent communication, problem-solving, and a continuous improvement mindset.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

• Comprehensive health and well-being programs.
• Continuous learning and career development.
• Performance-based incentives.
• Flexible and hybrid work models.

Job Function

S&C Delivery