Cloud Consultant

Hammerjack Pty Ltd; Philippines; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Infor Consulting Services in Manila is seeking a Technical Consultant to enhance and support application programs. You will provide technical guidance for Infor ION, ensuring delivery standards, performance, and customer requirements are met.

The role includes developing monitoring systems, writing SQL queries, crafting log-parsing rules, and building automation to streamline operations while coordinating with global teams and leading demos for stakeholders.

Qualifications

• Bachelor's degree in IT or CS or related field.
• Experience in ERP environments (Infor, SAP, Oracle, MS Dynamics).
• Experience writing SQL queries from scratch.
• Experience with Sumo Logic or similar logging tools.
• Knowledge of ServiceNow and ITSM tools.
• Strong verbal and written communication skills.
• Willing to work US/EMEA shift.

Responsibilities

• Develops and maintains monitoring systems.
• Enhances existing functionalities based on monitoring requirements.
• Creates and modifies Regex queries for log parsing and data extraction.
• Builds workflow and process automation to streamline monitoring.
• Ensures deliverables meet design specs, usability, and quality.
• Configures proactive alerts and automated monitoring rules.
• Troubleshoots in customer environments and resolves issues.
• Prepares technical documentation such as SOPs and flowcharts.
• Conducts peer reviews, impact assessments, and root-cause analysis.
• Coordinates with global teams for regular technical updates and alignment.
• Leads demos and walkthroughs of monitoring and automation capabilities.

Skills

Verbal and written communication

Shift flexibility

Education

Bachelor's degree in information technology or computer science

Tools

MS SQL Database

Sumo Logic

ServiceNow

Job description

Department: Infor Consulting Services

Location: Manila

Description

The Technical Consultant is responsible for enhancing and supporting application programs ranging from basic to moderately complex using various programming languages, technologies, and development tools. The role provides technical application guidance for Infor ION, ensuring deliverables meet design standards, performance expectations, and customer requirements.

A Typical Day In The Life Includes

• Develops and maintains monitoring systems.
• Enhancing existing functionalities based on customer monitoring requirements.
• Creating and modifying Regex queries for log parsing, filtering, and data extraction.
• Building and improving workflow and process automation to streamline monitoring operations.
• Ensuring deliverables meet design specifications, usability standards, and quality expectations.
• Configuring and managing proactive alerts and automated monitoring rules.
• Performing troubleshooting within customer environments and resolving monitoring-related issues.
• Preparing technical documentation such as SOPs, templates, flowcharts, and solution designs.
• Conducting peer reviews, impact assessments, and root cause analysis.
• Coordinating with global teams to provide regular technical updates and maintain alignment.
• Leading demos and walkthroughs to showcase monitoring and automation capabilities to stakeholders.

Basic Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field.
• Experience working in ERP environments such as Infor, SAP, Oracle, or Microsoft Dynamics.
• Experience working with MS SQL Database and able to write SQL queries from scratch.
• Experience working with Sumologic or similar
• Knowledge of ServiceNow and other ITSM tools.
• Strong verbal and written communication skills.
• Amenable to work on a US or EMEA shift

Preferred Qualifications

• Certifications in ITIL, DevOps, or AWS (preferred but not required).

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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