(CLOSED) Senior Business Intelligence Manager-WFM

Gratitude Philippines; Manila; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Gratitude Philippines is looking for a Senior Business Intelligence Manager – WFM to lead BI initiatives supporting workforce management and operations. The role requires expertise in BI, analytics, technology, programming, and emerging AI tools.

The successful candidate will serve as a subject matter expert and key decision-maker, guiding strategic BI efforts. You will lead and mentor a team of BI specialists, drive development of new solutions for complex projects and ensure successful

Qualifications

• 1–2+ years of BI managerial experience.
• Strong BI, analytics and related technologies.
• Hands-on AI tools or initiatives experience.
• Knowledge of technology stacks and programming languages.
• Experience leading BI/analytics teams.
• Willing to work shifting schedule in hybrid setup at McKinley, Taguig.

Responsibilities

• Lead BI initiatives supporting Workforce Management and operations.
• Develop and implement BI strategies, processes, standards, and solutions.
• Analyze complex business requirements and translate into scalable BI solutions.
• Drive reporting, analytics, dashboards, and data-driven solutions.
• Provide expert guidance on BI, analytics, technology, and process improvement.
• Work with programming languages, technology platforms, data tools, and modern tech.
• Explore and utilize AI tools to improve productivity and solutions.
• Lead, coach, and develop BI specialists and team members.
• Manage team performance and full employee lifecycle.
• Collaborate with stakeholders to identify business needs and deliver solutions.
• Ensure compliance with policies, processes, standards.
• Identify opportunities for process optimization and automation.
• Serve as SME and provide technical and business guidance.

Skills

BI management

AI tools

Tech stacks

Team leadership

Analytical skills

Job description

Senior Business Intelligence Manager – WFM

Location: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City
Work Setup: Hybrid
Work Schedule: Shifting Schedule

Job Summary

We are looking for an experienced Senior Business Intelligence Manager – WFM to lead Business Intelligence initiatives supporting Workforce Management and business operations. The role requires strong expertise in BI, analytics, technology, programming, and emerging AI tools.

The successful candidate will serve as a subject matter expert and key decision-maker, driving the development of new solutions for complex projects, processes, and business activities. This role will also lead and mentor a team of BI specialists while ensuring the successful implementation of strategic and tactical initiatives.

Key Responsibilities

• Lead Business Intelligence initiatives, projects, and solutions supporting Workforce Management and business operations.

• Develop and implement short- to medium-term BI strategies, processes, standards, and solutions.

• Analyze complex business requirements and translate them into scalable BI and technology solutions.

• Drive the development and enhancement of reporting, analytics, dashboards, and data-driven solutions.

• Provide expert guidance and make decisions related to BI, analytics, technology, and process improvement.

• Work with programming languages, technology platforms, data tools, and modern technology solutions.

• Explore and utilize AI tools and initiatives to improve productivity, analytics, automation, and solution development.

• Lead, coach, mentor, and develop BI specialists and team members.

• Manage team performance and the full employee lifecycle, including hiring, development, performance management, and engagement.

• Collaborate with stakeholders and cross-functional teams to identify business needs and deliver effective solutions.

• Ensure compliance with established policies, processes, standards, and business requirements.

• Identify opportunities for process optimization, automation, and continuous improvement.

• Serve as a subject matter expert and provide technical and business guidance to the team.

Non-Negotiable Requirements

• 1–2+ years of managerial experience in Business Intelligence.

• Strong knowledge and experience in Business Intelligence, analytics, and related technologies.

• Hands-on knowledge of AI tools or initiatives, such as OpenAI Codex, Claude Code/Cowork, or similar AI-powered development/productivity tools.

• Strong understanding of technology stacks and programming languages.

• Proven experience leading, coaching, and managing BI or analytics teams.

• Strong analytical, problem-solving, decision-making, and stakeholder management skills.

• Willingness to work on a shifting schedule and in a hybrid setup at McKinley, Taguig.

Recruitment Process

Validation → Hiring Manager Interview

Pre-Screening Questions

1. How many years of BI managerial experience do you have?

2. What AI tools have you used professionally?

3. What programming languages and technology stacks are you proficient in?

4. How many people have you managed directly?

5. What was your last drawn salary?

6. What is your expected salary?

Important: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.