Clinical Team Lead

Nezda Technologies, Inc.; Metro Manila; Sur place; PHP 558 000 - 1 004 000; Plein temps

Résumé du poste

Nezda Technologies, Inc. seeks a Team Leader – Plan of Care Coordination to oversee daily operations of the Plan of Care Coordination team in a Home Health context. You will monitor performance, coach staff, and manage escalations to ensure timely, compliant case handling.

You will also lead training initiatives, conduct reviews, and collaborate with clinical and operational stakeholders to optimize workflows and maintain high-quality patient care.

Qualifications

• Active US RN license.
• Active Philippine RN license.
• Experience in Home Health.
• 3+ years of relevant clinical experience in Home Health, utilization management, care coordination or clinical review.
• At least 1 year of supervisory or team leadership experience.
• Strong clinical judgment and organizational skills; ability to manage competing priorities.

Responsabilités

• Lead and support daily Plan of Care Coordination team operations.
• Monitor productivity, quality, attendance, and service-level performance.
• Manage workload distribution to ensure timely case completion.
• Handle clinical, workflow, and operational escalations.
• Conduct team meetings, huddles, and individual coaching sessions.
• Support recruitment, onboarding, and team integration.
• Review completed cases for accuracy and completeness.
• Collaborate with stakeholders on quality improvement initiatives.
• Deliver ongoing training and refresher sessions.
• Prepare the team for process updates and workflow changes.
• Coordinate with clinical and operational leaders to resolve issues.

Connaissances

Team leadership

Coaching

Quality assurance

Stakeholder communication

Formation

US RN license

Philippine RN license

Description du poste

As the Team Leader – Plan of Care Coordination, you will oversee daily team operations, monitor productivity and quality, manage escalations, and coach team members to achieve performance targets.

You will also conduct case reviews when needed, support training initiatives, and collaborate with clinical and operational stakeholders to improve workflows and maintain compliance.

Key Responsibilities

Team Leadership & Operations

• Lead and support the daily operations of the Plan of Care Coordination team.
• Monitor productivity, quality, attendance, and service-level performance.
• Manage workload distribution to ensure timely case completion.
• Handle clinical, workflow, and operational escalations.
• Conduct team meetings, huddles, and individual coaching sessions.
• Support recruitment, onboarding, and team integration.

Quality Assurance & Compliance

• Ensure adherence to clinical standards, policies, and established workflows.
• Review completed cases for accuracy and completeness.
• Conduct routine audits and identify quality improvement opportunities.
• Implement corrective action plans and provide performance feedback.
• Collaborate with stakeholders on quality improvement initiatives.

Training & Development

• Deliver ongoing training and refresher sessions.
• Serve as a subject matter expert in Plan of Care Review and Recertification.
• Support knowledge transfer and train-the-trainer activities.
• Maintain training documentation and monitor team competency.
• Prepare the team for process updates and workflow changes.

Client & Stakeholder Management

• Communicate process updates, performance results, and operational concerns.
• Participate in calibration sessions, audits, and client meetings.
• Coordinate with clinical and operational leaders to resolve issues affecting quality and productivity.

Must-Have Qualifications

• Active US Registered Nurse (RN) license.
• Active Philippine Registered Nurse (RN) license.
• Required experience in Home Health.
• At least 3 years of relevant clinical experience in Home Health, utilization management, care coordination, clinical review, or a related function.
• At least 1 year of supervisory, coaching, mentoring, or team leadership experience.
• Strong clinical judgment, organizational skills, and the ability to manage competing priorities.

Good-to-Have Qualifications

• Plan of Care Review and Recertification.
• Clinical documentation review and quality audits.
• Clinical quality assurance and compliance.
• Team performance management and KPI monitoring.
• Training delivery, competency assessment, and process improvement.
• Healthcare stakeholder and client communication.