Clinical Supply Support Associate

Primover Consultancy Services, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Primover Consultancy Services, Inc. seeks a Clinical Supply Support Associate to join Clinical Supply Operations. You will assist receipt, packaging, labeling, warehouse, distribution and logistics for clinical supplies, while supporting document management, metrics and cross-time-zone coordination.

This role leverages CSO systems to ensure timely, compliant P/L/D execution. Responsibilities include cross-functional liaison with OSLEs, CSO Planners and Label Operations, and maintaining system

Qualifications

• BA/BS in supply chain, science, CS or business with 2+ years in pharma or supply chain.
• GMP/GCP environment experience preferred.
• Adaptable to non-standard schedules and global meetings.
• Occasional after-hours support around software releases.

Responsibilities

• Support CSO in receipt, packaging, labeling, warehouse, distribution and logistics.
• Provide document management, metrics and order completion support across time zones.
• Support implementation of P/L/D operational strategies.
• Execute P/L/D operations with quality and regulatory compliance, offering good customer service.
• Maintain documentation and coordinate with CSO stakeholders and label operations.
• Use CSO systems like EMD365, CSDS, Clementine, Prisym360 for P/L/D tasks.
• Prepare reports on P/L/D activities and ensure timely receipts and shipments.
• Provide occasional coverage for high-priority activities and studies.

Skills

Microsoft Office

Presenting ideas

Clinical supply packaging

Verbal communication

Written communication

Customer focus

Interpersonal skills

Analytical skills

Problem-solving

Team collaboration

Education

BA/BS in supply chain or related field

Tools

EMD365

CSDS

Clementine

Prisym360

Job description

Job Qualifications

BA/BS in supply chain, scientific, computer science or business field with at least 2 years’ experience in pharmaceutical industry and/or supply chain management.

BA/BS in supply chain, scientific, computer science or business field with at least 2 years’ experience in pharmaceutical industry and/or supply chain management.

Knowledge and experience working in a Good Manufacturing Practices (GMP) / Good Clinical Practices (GCP) environment.

Adaptable to non-standard work schedule or environment requirements.

May require periodic attendance at team meetings across time zones and occasional after-hours support, particularly on software release dates.

Skills

• Must be proficient in Microsoft Office programs.
• Comfortable preparing and presenting ideas and information in a variety of settings.
• Knowledgeable about Clinical Supply Packaging and/or labelling and/or Distribution (e.g. technical, process, plan or system).
• Articulate in both verbal and written communication.
• Excellent customer focused communication and listening skills.
• Proven interpersonal, facilitation, customer relations and negotiation skills.
• Demonstrated ability to learn fast and foster a culture of innovation.
• Possess strong analytical and problem-solving abilities, with a proven capacity to work collaboratively with colleagues and customers in a matrix environment.

Job Responsibilities

The role of the Clinical Supply Support Associate (CSSA) – Clinical Supply Operations (CSO) is to provide support for Clinical Supply Operations (CSO) in the areas related to the receipt, packaging, labeling, warehouse, distribution and logistics (P/L/D) operations of clinical supplies. They will also provide support in document management, metrics, order request and completion and other items required to support this area. The position also requires providing support across different global time zones.

Support the implementation of operational strategies for effective and efficient execution of P/L/D operations.

Execute P/L/D operations ensuring quality, regulatory compliance, and exemplary customer service. Apply project management skills to strategically plan, implement, and assess risks to ensure operational success, and exercise sound judgment when resolving basic issues from limited alternatives, maintaining minimal or no impact on P/L/D outcomes.

Leverage knowledge of supply chain processes and systems to assist in implementing operational strategies that enable the effective and efficient execution of P/L/D operations, including managing receipt processes to ensure accurate documentation and timely reconciliation of all incoming goods and materials.

Maintain systems and documentation for P/L/D operations.

Liaise with internal stakeholders, including, but not limited to Operational Strategy Leads (OSLs), CSO Planners and Schedulers, and Label Operations to support and execute P/L/D operations using technology and supply chain systems.

Utilize CSO enterprise systems (e.g., EMD365, CSDS, Clementine, Prisym360) to perform P/L/D operations.

Ensure timely completion of system-related tasks for assigned P/L/D jobs.

Design clinical labels in the label system/software based on requirements and procedures.

Support CSO operational compliance and inspection readiness.

Ensure all P/L/D activities comply with regulatory requirements and quality standards.

Manage receipts and shipment tracking.

Prepare reports on P/L/D activities and performance and maintain accurate records & documentation.

Provide occasional coverage for team members on high-priority activities and studies.