Clinical Operations Specialist

Solvo Global; Manila; On-site; PHP 2,638,000 - 3,518,000; Full time

Job summary

Solvo Global is seeking a Clinical Operations Specialist to join our Worthington, OH call center team. You will support patients, providers, and plan sponsors through telephonic medical management, ensuring quality, cost-effective outcomes and strong patient satisfaction.

Key requirements include excellent telephonic communication, fast typing (35+ wpm), dependability, and the ability to work independently or with a team in rotating shifts. This is an on-site role at GH Towers Office.

Qualifications

• Telephonic communication skills required.
• Typing 35+ wpm with minimal errors.
• Proficiency with standard computer applications.
• Ability to multitask while talking and typing.
• Ability to follow multi-step processes and decision charts.
• Dependability and accountability.
• Self-starter and willingness to learn on the job.
• Team player with ability to work independently.
• On-site work in Worthington, OH.

Responsibilities

• Interact with patients, providers, and plan sponsors via phone to assess health needs.
• Coordinate care resources to promote quality, cost-effective outcomes.
• Manage communications and escalation as needed.

Skills

Telephonic communication

Typing 35+ wpm

Computer proficiency

Multitasking

Follow multi-step processes

Dependability

Self-starter

Teamwork

On-site in Worthington, OH

Job description

Job title~ Clinical Operations Specialist Job Description~ We are looking for TRULY EXCEPTIONAL Nurses to join our cutting-edge innovative team. As a team member working in our fast-paced Worthington, OH call center environment you Will be responsable for working with patients, providers, and plan sponsors to meet the patient's health needs through communication and available resources to promote quality cost-effective outcomes via the telephonic medical management process.

• Excellent telephonic communication skills.
• Typing 35+ wpm with minimal mistakes.
• Computer savvy - tech skills will be tested as part of the interview process.
• Ability to multitask simultaneous talking and typing.
• Ability to follow multi-step processes and decision-making flow charts.
• Dependability, accountability, trustworthiness.
• Self-starter, comfortable with independent study and on-the-job training.
• Ability to work both independently and within a team.
• Ability to work in our Worthington, OH call center - this is not a telecommuting position.

ABOUT THE SCHEDULE

Schedule~ Must be available to work weekends, and night shifts. Shifts~ rotating shifts - 4 types~ 1pm-10pm, 9pm-6am, 5~30 am-1pm, 8~30am -5~30pm Manila time. The shift for the candidate will be determined during the interview. Work modality~ On-site at Transparent BPO, Inc – GH Towers Office.

#SolvoHRGlobal

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.