Clinical Operations Specialist

Roman Health Pharmacy LLC; Manila; On-site; PHP 2,462,000 - 4,308,000; Full time

Job summary

Transparent BPO, Inc in Worthington, OH is seeking a Clinical Operations Specialist to join our on-site call center team. You’ll work with patients, providers, and sponsors to address health needs through telephonic medical management, delivering quality, cost-efficient outcomes.

The role requires excellent phone communication, fast typing, reliability, and the ability to follow multi-step care processes. Weekend and night shifts are required; on-site duties in GH Towers office.

Qualifications

• Excellent telephonic communication skills.
• Typing 35+ words per minute with minimal mistakes.
• Ability to multitask while talking and typing.
• Ability to follow multi-step processes and decision-making flow charts.
• Dependability and accountability.
• Self-starter and able to learn on the job.
• Team oriented and able to work independently.

Responsibilities

• Work with patients, providers, and plan sponsors to meet health needs via telephonic medical management.
• Promote quality, cost-effective outcomes through clear communication and resource utilization.

Skills

Excellent telephonic communication

Typing 35+ wpm

Computer savvy

Multitasking

Following multi-step processes

Dependability

Self-starter

Teamwork

On-site work in Worthington, OH

Tools

Computer tools

Job description

Job title: Clinical Operations Specialist Job Description: We are looking for TRULY EXCEPTIONAL Nurses to join our cutting-edge innovative team. As a team member working in our fast-paced Worthington, OH call center environment you Will be responsable for working with patients, providers, and plan sponsors to meet the patient's health needs through communication and available resources to promote quality cost-effective outcomes via the telephonic medical management process.

Skills

• Excellent telephonic communication skills.
• Typing 35+ wpm with minimal mistakes.
• Computer savvy - tech skills will be tested as part of the interview process.
• Ability to multitask simultaneous talking and typing.
• Ability to follow multi-step processes and decision-making flow charts.
• Dependability, accountability, trustworthiness.
• Self-starter, comfortable with independent study and on-the-job training.
• Ability to work both independently and within a team.
• Ability to work in our Worthington, OH call center - this is not a telecommuting position.

ABOUT THE SCHEDULE

Schedule: Must be available to work weekends, and night shifts. Shifts: rotating shifts - 4 types: 1pm-10pm, 9pm-6am, 5:30 am-1pm, 8:30am -5:30pm Manila time. The shift for the candidate will be determined during the interview. Work modality: On-site at Transparent BPO, Inc - GH Towers Office.

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$0 - $0 a year