Clinic Operations & Patient Experience Coordinator

Carespeaks Therapy Center; Manila; On-site; PHP 320,000 - 520,000; Full time

Job summary

Carespeaks Therapy Center in Manila is seeking an Operations Administrator to oversee daily clinic operations, front-desk duties, and coordination with clinical staff to ensure smooth patient experiences. The role requires a Bachelor's degree and at least 1 year in administrative/healthcare support, with strong communication, organization, and discretion.

Proficiency in Microsoft Office and Google Workspace is essential, and you will work closely with the Clinical Manager to maintain high

Qualifications

• Bachelor’s degree in Administration, Healthcare Administration, Business, Communications, or related field.
• At least 1 year of experience in an administrative, operations, coordination, or healthcare support role.
• Experience in a clinic, healthcare, education, childcare, or other patient/client-facing environment is an advantage.
• Pleasant, warm, and professional personality, with the ability to interact comfortably with children and their families.
• Excellent written and verbal communication skills.
• Strong organizational, coordination, and time-management skills.
• Excellent initiative, attention to detail and ability to maintain accurate records.
• Ability to multitask and prioritize competing responsibilities effectively.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to handle confidential and sensitive information with discretion.
• Proactive, dependable, resourceful, and able to work independently with minimal supervision.
• Ability to work collaboratively with clinical, administrative, and leadership teams.

Responsibilities

• Support and coordinate the day-to-day administrative operations of the clinic.
• Ensure the smooth and efficient flow of patients, information, documentation, and administrative tasks.
• Coordinate schedules, appointments, meetings, and other operational activities.
• Monitor daily administrative requirements and follow up on outstanding tasks.
• Identify operational issues and coordinate with the appropriate staff or leadership to resolve them.
• Support the clinic leadership in the coordination and implementation of operational initiatives.
• Manage patient appointments, inquiries, communications, and related administrative requests.
• Coordinate with clinical staff regarding patient schedules, appointments, and operational requirements.
• Organize, maintain, and update clinic files, records, databases, and administrative documentation.
• Assist with procurement, supplies, facilities, and other administrative requirements as needed.
• Perform general administrative and clerical duties necessary to support smooth clinic operations.
• Handle sensitive and confidential information with professionalism and discretion.
• Support leadership with ad-hoc administrative, coordination, and operational projects.

Skills

Communication

Organization

Multitasking

Discretion

Interpersonal skills

Education

Bachelor's degree in Administration/Healthcare Administration/Business/Communications

Tools

Microsoft Office

Google Workspace

Job description

Carespeaks Therapy Center in Manila is seeking an Operations Administrator to oversee daily clinic operations, front-desk duties, and coordination with clinical staff to ensure smooth patient experiences. The role requires a Bachelor's degree and at least 1 year in administrative/healthcare support, with strong communication, organization, and discretion.

Proficiency in Microsoft Office and Google Workspace is essential, and you will work closely with the Clinical Manager to maintain high