Clinic Customer Care Specialist

Belo Medical Group, Inc.; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Belo Medical Group, Inc. is seeking a Clinic Customer Care Specialist to be the primary contact for patients across phone, email, and digital channels. You will manage appointments, document interactions, and promote services with a customer-first approach.

The role emphasizes empathetic support, issue escalation when needed, and staying informed about clinic offerings and policies to ensure a seamless patient experience.

Qualifications

• Bachelor's degree is required.
• Customer service experience is preferred.
• Proficient in MS Office or Google Workspace.
• Knowledge of e-commerce, online marketing, sales, and call center operations.

Responsibilities

• Respond promptly and professionally to patient inquiries across channels.
• Provide empathetic, high-quality customer support and escalate complex issues when necessary.
• Schedule, confirm, and manage patient appointments with accurate records.
• Handle online consultation requests, payment assistance, and appointment confirmations.
• Conduct outbound calls and SMS for follow-ups, reminders, and promotions.
• Ensure accurate documentation and coordination with relevant departments.
• Follow company quality standards, KPIs, and customer service procedures.
• Maintain customer databases and monitor service quality for improvements.
• Stay updated on products, services, policies, and marketing initiatives.
• Attend meetings, trainings, and events as assigned.

Skills

Customer service

Multichannel support

Tech-savvy

Learn new systems

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

The Clinic Customer Care Specialist (CCS) serves as the primary point of contact for patients and customers through multiple communication channels, including phone, email, messaging, social media, and other platforms. The role focuses on providing excellent customer service, addressing patient concerns, managing appointments, documenting interactions, and promoting the clinic's products and services.

Key Responsibilities:

• Respond promptly and professionally to patient inquiries and concerns across various channels
• Provide empathetic, high-quality customer support and escalation complex issues when necessary
• Schedule, confirm, and manage patient appointments while maintaining accurate records
• Handle online consultation requests, payment assistance, and appointment confirmations
• Conduct outbound calls and SMS for follow-ups, reminders, promotions, and marketing campaigns
• Ensure accurate documentation, data encoding, and coordination with relevant departments
• Follow company quality standards, KPIs, and customer service procedures
• Maintain customer databases, monitor service quality, and provide feedback for process improvements
• Stay updated on company products, services, policies, and marketing initiatives
• Attend meetings, trainings, and company events, and provide support during holidays or as assigned

Qualifications:

• Bachelor's degree required
• Customer service experience is preferred but not required
• Proficiency in MS Office or Google Workspace
• Knowledge of e-commerce, online marketing, sales, and call center operations
• Tech-savvy, adaptable, and able to learn new systems quickly
• Willing to be assigned in Alabang, Muntinlupa City(Westgate Center, Filinvest Ave.)