Clinic CSR (Fixed Term)

Clinica Prime Cebu, Incorporated; Cebu City; Sur place; PHP 201 000 - 312 000; Temps partiel

Résumé du poste

Clinica Prime Cebu, Inc. is seeking a Customer Service Representative for the Mactan Branch to ensure smooth clinic operations and positive patient experiences. The role involves assisting patients, scheduling, and coordinating with clinical teams.

The ideal candidate is a college graduate with strong communication skills, confidentiality, and the ability to thrive in a fast-paced healthcare environment. Immediate start preferred.

Qualifications

• College graduate.
• Experience in customer service or healthcare administration is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and multitasking abilities.
• Computer literate; experience with EMR or scheduling systems preferred.
• Detail-oriented with high regard for confidentiality.
• Willing to learn and thrive in a fast-paced healthcare environment.
• Bachelor's degree or equivalent experience preferred.
• Can start immediately.

Responsabilités

• Assist patients in person, via phone, and email with inquiries, appointments, and concerns.
• Schedule and manage appointments efficiently for healthcare providers.
• Handle billing inquiries, insurance coordination, and payment processing.
• Address patient complaints professionally and empathetically.
• Maintain accurate patient records while ensuring data privacy and confidentiality.
• Perform administrative and documentation tasks, including census reporting and filing of medical forms.
• Coordinate with clinical and diagnostic departments (Ultrasound, ECG, 2D Echo, X-ray, etc.).
• Assist in securing HMOs' LOA and other required documents.
• Educate patients on clinic services, procedures, and policies.
• Support continuous improvement initiatives to enhance patient experience.
• Perform other duties as assigned by management.

Connaissances

Customer service

Healthcare administration

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Multitasking

Data privacy

Computer literacy

Willingness to learn

Formation

College degree

Bachelor's degree or equivalent experience preferred

Outils

EMR systems

Scheduling systems

Description du poste

Clinic CSR (Fixed Term)
Clinica Prime Mactan Branch

About the Role

Clinica Prime Cebu, Inc. is looking for a dedicated and customer-oriented Customer Service Representative to deliver excellent service to our patients and visitors. This role is vital in ensuring smooth clinic operations, positive patient experiences, and efficient coordination with clinical and diagnostic teams.

Key Responsibilities

• Assist patients in person, via phone, and email with inquiries, appointments, and concerns

• Schedule and manage appointments efficiently for healthcare providers

• Handle billing inquiries, insurance coordination, and payment processing

• Address patient complaints professionally and empathetically

• Maintain accurate patient records while ensuring data privacy and confidentiality

• Perform administrative and documentation tasks, including census reporting and filing of medical forms

• Coordinate with clinical and diagnostic departments (Ultrasound, ECG, 2D Echo, X-ray, etc.)

• Assist in securing HMOs' Letters of Authorization (LOA) and other required documents

• Educate patients on clinic services, procedures, and policies

• Support continuous improvement initiatives to enhance patient experience

• Perform other duties as assigned by management

Qualifications

• College graduate

• Experience in customer service or healthcare administration is an advantage

• Excellent verbal and written communication skills

• Strong interpersonal, organizational, and multitasking abilities

• Computer literate; experience with EMR or scheduling systems preferred

• Detail-oriented with high regard for confidentiality

• Willing to learn and thrive in a fast-paced healthcare environment

• Bachelor's degree or equivalent experience preferred

• Can start immediately.