Client Welcome Coordinator (Independent Contractor)

Welcome Home Relocation Services; España; On-site; PHP 1,558,659 - 2,337,988; Part time

Benefits offered by this job

Performance-based bonuses

Referral bonuses

Job summary

Welcome Home Relocation Services seeks independent contractors in the Philippines to provide in-person arrival support for clients relocating to Spain. This role involves welcoming clients at the airport, assisting them in settling into their new homes, and facilitating community engagement. Strong interpersonal skills and cultural sensitivity are essential for success.

The position offers flexible schedules based on client arrivals and requires registration as an autónomo in Spain.

Qualifications

• Experience in client services, hospitality, concierge, or relocation support.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including outside standard business hours.

Responsibilities

• Meet clients at the airport upon arrival and provide support.
• Conduct scheduled social check-ins for client well-being.
• Encourage community engagement by sharing local resources.

Skills

Experience in client services

Strong interpersonal skills

Ability to work independently

Cultural sensitivity

Multilingual abilities

Job description

Barcelona Madrid Valencia 48 days ago

Description

This independent contractor role provides in‑person arrival support and ongoing community engagement for clients relocating to Spain. The contractor serves as a welcoming point of contact upon arrival, meeting clients at the airport, escorting them to their new home, and supporting initial settling‑in experiences. In addition to arrival services, the contractor conducts periodic social check‑ins and facilitates community engagement to help clients feel supported, connected, and at home. The role operates with a high degree of autonomy and collaborates with the relocation services team and the Welcome Experience Concierge team to ensure a seamless client experience and alignment with the company’s standards.

Qualifications

Required

• Experience in client services, hospitality, concierge, relocation support, or a related field
• Strong interpersonal and communication skills; warm, professional, and approachable demeanor
• Ability to work independently and manage schedules with minimal supervision
• Comfortable providing in‑person support in dynamic, real‑world environments
• Strong organizational skills and attention to detail
• Cultural sensitivity and comfort working with international clients
• Reliable transportation and ability to travel locally as needed
• Proficiency with basic communication and scheduling tools (email, calendar, messaging apps)
• Willingness to work flexible hours, including arrivals outside standard business hours
• Multilingual abilities (English and Spanish required; additional languages a plus)

Preferred

• Experience working with expats, international relocations, or multicultural communities
• Background in hospitality, lifestyle services, or community engagement
• Knowledge of local neighborhoods, services, and resources
• Familiarity with Spain’s relocation or settlement processes

Compensation and Engagement

Independent contractor (autónomo) status is required; contractors must register as autónomo in Spain and issue invoices. Compensation is contract‑based, paid per arrival or per in‑person engagement visit, as outlined in the independent contractor agreement. Payment is made upon receipt of invoice and in accordance with agreed payment terms. The contractor is responsible for all applicable taxes, social security contributions, insurance, and business‑related expenses.

• Number of Positions: 3 Independent Contractors
• Location: Spain (in‑person support required)
• Schedule: Flexible, based on client arrivals, and agreed engagement visits
• Compensation: Contract‑based per arrival or per in‑person engagement visit (details in agreement)
• Status: Contractor must register as autónomo in Spain and issue invoices

Performance‑Based Bonuses

• Per‑Event Success Bonus: Additional compensation for client arrivals and in‑person engagement visits that meet or exceed company satisfaction benchmarks.
• Milestone Bonus: Awarded upon successful completion of a predetermined set number of client arrivals and in‑person engagement visits.

Referral & Growth Incentives

• Client Referral Bonus: Bonus for referrals that lead to new confirmed clients.
• Vendor Referral Bonus: Compensation for introducing reliable vendors or partners that become part of the approved supplier network.

Responsibilities

• Meet clients at the airport upon arrival and provide a warm, professional welcome
• Escort clients to their new residence and assist with initial orientation as needed
• Serve as an in‑person point of contact during the early stages of relocation
• Conduct scheduled social check‑ins to support client adjustment and well‑being
• Encourage community engagement by introducing local resources, services, and events
• Coordinate arrival and follow‑up schedules in alignment with agreed deliverables
• Communicate client updates and feedback to the relocation services team as appropriate
• Represent the brand professionally and in alignment with service standards

Please Note: Compensation will be provided on a contractual basis, either per project or event, as agreed upon in the independent contractor agreement. Contractors are responsible for all applicable taxes, social security contributions, insurance, and business‑related expenses.