Client Support Specialist I

Siemens Mobility; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Job summary

Siemens Mobility seeks a Client Support Specialist to deliver legendary support via phone, email, and chat across Brightly Software products. You will strive to resolve requests quickly, maintain strong client relationships, and contribute to high client satisfaction in a fast-paced environment.

The role requires a Bachelor's degree or 1+ years in client service, proficiency with MS Office, and a proactive, team-oriented attitude. Rotating Weekday Shifts IST are available.

Qualifications

• Bachelor's degree or 1+ years of client service experience.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.

Responsibilities

• Delivers legendary Client Support via phone, email and chat support to drive client retentions.
• Answers incoming client requests in a fast-paced environment.
• Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.

Education

Bachelor's degree

Tools

MS Office (Excel, Word, PowerPoint)

Job description

At Siemens, we help organizations transform maintenance and operations through connected insights, AI-powered technology, and intelligent asset management solutions.Our software enables customers to manage the full lifecycle of assets, facilities, and infrastructure while improving efficiency, reducing risk, andoptimizinglong-term investments. By connecting data, people, and processes, we empower organizations to make smarter decisions, maximize asset performance, and achieve more resilient operations.

Description

The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.

You’llmake an impact by

Delivers legendary Client Support via phone, email and chat support to drive client retentions

Answers incoming client requests in a fast-paced environment.

Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.

This is how you'll win us over

Candidates must be able to work the following rotating shifts/Other shifts as assigned:

Weekday Shifts

• 7 AM to 3:30 PM IST
• 1 PM to 9:30 PM IST
• 6AM to 2:30PM IST
• 2PM to 10:30PM IST
• 10PM to 6:30AM IST
• Bachelor's degree or 1+ years of client service experience.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
• Displays high energy and passion.
• Demonstrates a strong work ethic and personal integrity.
• Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
• Works well in a team environment and interacts well with all levels of the organization.
• Proven track record to develop and maintain strong client relationships.
• Takes initiative for self-development and exhibits persistence in learning new processes.
• Demonstrates excellent written, oral and listening communication skills.
• Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
• Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
• Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

At Siemens,you'llhave the opportunity to grow your career while helping organizationsoperatesmarter, safer, and more sustainably.We foster a culture of innovation, collaboration, and continuous learning, where employees are empowered to make a difference every day.