Client Support Specialist

TELUS Digital; Philippines; On-site; PHP 391,000 - 446,000; Full time

Benefits offered by this job

Day 1 HMO

Night differential pay

Shuttle service

Gym access

Cellphone allowance

Leave credits & birthday leave

Regularization & pay increase

Life Insurance

Free Parking

Job summary

TELUS Digital is seeking a Client Support Specialist in the Philippines with 3+ years in contact centers or client service supporting U.S. clients. The role requires strong knowledge of U.S.

banking products, excellent communication, and the ability to handle multiple systems in a fast-paced, compliance-driven environment. The salary package is PHP 35k plus 15% night differential, with on-site work and benefits including HMO from day one, shuttle service, gym access, cellphone allowance, leave

Qualifications

• 3+ years in contact center or client service supporting U.S. clients.
• Strong knowledge of U.S. banking products and services.
• Excellent communication, problem-solving, and customer service skills.
• Experience with CRM and call-handling systems.
• Ability to thrive in a fast-paced, compliance-driven environment.
• Strong attention to detail and multi-system handling.
• Willingness to work on-site with flexible schedule.

Skills

Contact center experience

US banking products knowledge

Communication skills

Problem-solving

Attention to detail

Multitasking

On-site work readiness

Tools

CRM systems

Call-handling systems

Job description

Position Details:

Client Support Specialist
Salary Package: 35k + 15% Night Differential

Qualifications:

• 3+ years of contact center or client service experience supporting U.S. clients
• Strong knowledge of U.S. banking products and services
• Excellent communication, problem-solving, and customer service skills
• Experience with CRM and call-handling systems
• Ability to work in a fast-paced, high-volume, compliance-driven environment
• Strong attention to detail and ability to handle multiple systems
• Willingness to work on-site with flexible

Perks & Benefits

Working in Telus:

• Day 1 HMO
• 15% Night Differential Pay
• FREE Shuttle Service (site-to-site)
• FREE Access to the Gym
• Php 600 Monthly Cellphone Load
• SL/VL Credits & Birthday Leave
• Regularization & Annual Salary Increase
• Life Insurance
• Free Parking