Client Support Coordinator – Events

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Annual raise

Career development

Paid time off

HMO coverage

Life and accident insurance

Retirement plan

Hybrid work setup

IT equipment provided

Job summary

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. in Metro Manila is seeking an Account Associate to manage the post-sales onboarding, ongoing support, renewals and upsell opportunities, ensuring customer engagement and loyalty.

You will coordinate exhibitor sponsorship deliverables, act as the primary contact, and drive satisfaction through proactive communication, onboarding, and tailored account management.

Qualifications

• Bachelor's degree holder (in any field).
• At least 1 year of relevant experience (Customer Service or Sales preferred).
• Experience in voice (outbound) / non-voice setup.
• Skilled in written and spoken communication.
• Basic skills in using Microsoft Office applications.
• Basic skills in telephonic system tools (Jabber, Enghouse Touchpoint).
• Experience dealing with various stakeholders globally.
• Experience navigating different show websites.
• Experience managing cross-functional projects.
• Ability to quickly learn and apply enterprise AI tools and technologies.

Responsibilities

• Provide one consistent point of contact and hands-on support throughout the post-sale process.
• Cover exhibitor needs with proactive communication and timely updates to achieve business goals.
• Deliver excellent service related to exhibitor success, digital awareness, sponsorship opportunities and event support.
• Identify ways to keep clients engaged for future opportunities.
• Follow up after events to gather feedback and offer support.
• Ensure all sponsorship items are delivered on time and without issues.
• Assign a clear point of contact for third-party suppliers, operations and marketing.
• Turn sold sponsorship into successful real-world results.
• Create clearer workflows between sales, marketing and operations.
• Share updates and client feedback to stay aligned.
• Help clients understand and maximize sponsorship benefits.
• Identify opportunities to offer additional sponsorship products.

Skills

Customer Service

Sales

Communication

MS Office

Jabber

Enghouse Touchpoint

Cross-functional projects

AI tools

Education

Bachelor's degree

Tools

Microsoft Office

Jabber

Enghouse Touchpoint

Job description

This position facilitates a smooth customer on-boarding process, ensuring a easy product introduction. Supports and manages the post-sales customer lifecycle (on-going assistance, customer renewals, up- and cross-selling) to maintain customer loyalty and satisfaction. Tracks customer's product use to ensure the customer is continuously engaged with the product and maximizing its potential. May train customers on how to optimize their use of the product.

Responsible for delivering exceptional post-sales support and ensuring the successful execution of exhibitor and sponsorship deliverables across RX events. Acting as the primary point of contact, this role drives exhibitor satisfaction, engagement and retention through proactive communication, on-boarding and personalized account management.

Accountabilities:

• Provide one consistent point of contact and hands-on support throughout the post-sale process
• Cover all exhibitor needs with proactive communication, timely updates and reliable follow-through to effectively manage their business goal
• Deliver the best possible service in relation to exhibitor success, digital awareness, sponsorship opportunities and event support
• Identify ways to keep clients engaged and interested in future opportunities
• After events follow-up to gather feedback and offer support

• Ensure al sponsorship items are delivered on time and without issues
• Assign a clear point of contact for third-party suppliers, operations and marketing
• Covers all operational components needed to turn sold sponsorship into successful, real-world results

• Create clearer workflows between sales, marketing and operations
• Align on priorities, resolve blockers, and keep everyone informed to reduce miscommunication and improve transparency
• Share updates and client feedback regularly to stay aligned

• Help clients understand and fully use their sponsorship benefits
• Look for ways to improve the impact and relevance of each sponsorship product
• Identify opportunities to offer additional sponsorship products that align with each exhibitor’s goals and audience

• Standardize reports that deliver clear, accurate and useful information to exhibitors
• Enhance lead retrieval and demonstrate its value

Qualifications:

• Bachelor's degree holder (in any field)
• At least 1 year of relevant experience (Customer Service or Sales preferred)
• Experience in voice (outbound) / non-voice set-up
• Skilled in written and spoken communication
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)
• Experience dealing with various stakeholders in a global perspective
• Basic skills in using and navigating through different show websites
• Experience managing cross functional projects
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done virtually.