Exhibitor Success Executive (Event Support)

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid work setup

HMO for you and up to 4 dependents

Life and accident insurance

Job summary

REED ELSEVIER Shared Services (Philippines) Inc. is seeking an Exhibitor Success Executive to support exhibitors and coordinate with Sales, Marketing and Operations.

You will manage after-sales inquiries, drive onboarding, and promote value-added services to boost loyalty and repeat participation. The role requires strong communication, basic MS Office skills, and the ability to work on shifting schedules at the REPH Quezon City site.

Qualifications

• Bachelor's degree in any field.
• At least 1 year of relevant experience (Customer Service or Sales preferred).
• Experience in voice/outbound calls and non-voice setups.
• Strong written and spoken communication skills.

Responsibilities

• Exhibitor Support – acts as the point of contact for all after-sales support.
• Increases loyalty of exhibitors to be rebookers / repeat exhibitors.
• Drives engagement by following the 4-touchpoint flow and attending event kickoff.
• Increases exhibitor satisfaction by meeting onboarding process in a timely manner.
• Assists in the sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing.
• Exhibitor profile / Matchmaking – ensures exhibitors complete dashboards and are aware of value in completing their profile using Atlas.
• Salesforce – utilizes Salesforce to lodge activities and schedule follow-ups.
• Exhibitor Manual – guides exhibitors through navigation of the manual for needed information.
• Exhibitor Badge Registration – admin access to address registration concerns.
• Digital Product Awareness – identifies opportunities to offer value-added services and digital products.
• Account Management – owns the success of each exhibitor to manage their business goals.
• Lead Retrieval – understands Emperia features pre and post event.

Skills

Written & spoken communication

Cross-functional collaboration

Stakeholder management

Show websites navigation

AI tools learning

Shift work

Overtime willingness

Education

Bachelor's degree

Tools

Jabber

Enghouse Touchpoint

Salesforce

Job description

The Exhibitor Success Executive/Customer Success Team works closely with exhibitors and collaborates with various internal RX departments (including Sales, Marketing, Operations, etc) to ensure that our customers have the best experience at our events as possible.

Exhibiting can be a complicated process, and the Customer Success Executives work to make the process easier and productive for customers. They work directly with customers to deliver the best possible service in relation to exhibitor success, digital awareness, event support for exhibitor and opportunities to offer value added service.

Accountabilities:

• Exhibitor Support – acts as the point of contact for all after-sales support

• Increases loyalty of the exhibitors to be rebookers / repeat exhibitors

• Drives engagement by following the 4-touchpoint flow and attending event kickoff

• Increases exhibitor satisfaction by meeting the on-boarding process in a timely manner

• Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing

• Exhibitor profile / Matchmaking - ensures exhibitors complete dashboards and are aware of the value in completing their profile using Atlas

• Salesforce- utilizes SalesForce to lodge activities associated with each exhibitor outreach and properly schedules succeeding touchpoints

• Exhibitor Manual - walks exhibitor though on the navigation of the manual to get needed information

• Exhibitor Badge Registration - admin access to address registration concerns

• Digital Product Awareness - identifies opportunities to offer value-added services and digital products

• Account Management - takes ownership of the success of each exhibitor to effectively manage their business goal

• Lead Retrieval- understand features and value delivered by Emperia product both pre and post event

Qualifications:

• Bachelor's degree holder (in any field)

• At least 1 year of relevant experience (Customer Service or Sales preferred)

• Experience in voice (outbound calls) / non-voice set-up

• Skilled in written and spoken communication

• Basic skills in using Microsoft Office applications

• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint)

• Experience dealing with various stakeholders in a global perspective

• Basic skills in using and navigating through different show websites

• Experience managing cross functional projects

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

• No attendance/proximity issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.

• Amenable to work in REPH Quezon City site

Why join us?

• Competitive salary with annual increase and incentive

• Career Development Programs

• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year

• Comprehensive HMO for you and up to 4 Dependents

• Day 1 Life and Accident Insurance

• Flexible Retirement Plan

• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done virtually.